Overview

SP is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

SCOPE OF POSITION

SP /BAGS is looking for a talented Business Systems Analyst to join our Digital Information & Technology team. This role will be responsible for interacting with developers, stakeholders and various subject matter experts to develop and enhance business processes as supported by new and existing technology solutions and systems. 

As a Business Systems Analyst, you will: 

• Work with stakeholders and development team to determine project scope and vision, gather and prioritize collected requirements
• Communicate changes, enhancements, and modifications – verbally or through written documentation
• Be perceptive, creative and a reliable problem-solver
• Be independently motivated to take end-to-end ownership of your projects
• Ensure technology solutions align with business needs and strategic goals
• Research, document, test and leverage business solutions

What we offer

• Health Insurance, Vision, and Dental
• 401(K) Match Program with immediate match
• Short-Term and Long-Term Life Disability
• Life Insurance
• Paid time off, including vacation, mental health, sick and holidays
• PayActiv - On-demand pay for the money you have already earned.
• Fantastic opportunities for career growth
• Hybrid working model
• A knowledgeable, high-achieving, experienced team 
• Learning opportunities through our internal training program, SP University
• A diverse company that cares about inclusion, innovation and the environment. Visit www.spplus.com to learn more
• A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7

Responsibilities

What you'll do

• Create deliverables such as activity diagrams, use cases, user stories, entity-relationship diagrams, state transition diagrams, etc.
• Verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
• Troubleshoot and resolve complex problems utilizing knowledge of software applications and configuration
• Assist with quality assurance / testing of products and solutions
• Maintain procedures manuals and system documentation
• Develop mockups of interfaces and attributes, as needed
• Conduct research on software and hardware solutions to support recommendations, analyzing current and future technology trends

Qualifications

What you need

• 3 years of experience in a role with demonstrated success creating analyzing business and technical requirements, elicitation, modeling, verification, and methodology development
• Bachelor Degree in the field of Computer Science or Information Systems required
• Experience in a technical business systems analyst position with a proven track record to work under pressure and deliver
• Ability to understand customer requirements and translate these into solution specifications and system designs and communicate effectively with both technical and business team members
• Ability to express complex technical concepts effectively to people of varying disciplines and levels within the organization
• Proficient in relational database concepts and reporting, including T-SQL, MySQL, RDS
• Understanding of RestAPIs and Soap Web Services for the purposes of mapping for integrations and the ability to test those integrations within tools such as Postman, Swagger, or Soap UI
• Proven ability to motivate and drive cross-functional teams with attention to detail and strong negotiating skills with minimal direction
• Excellent written and verbal communication skills, demonstrated initiative, strong work ethic, attention to detail, and a desire to succeed
• Experience with smart devices, software and hardware preferred

SP is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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