Job Summary:

The Human Resources Generalist acts as the ‘customer-facing’ business partner to the leadership team and employee population of the assigned business unit and/or geographic area of responsibility. This role provides expertise and direct support in the areas of employee relations, performance management, and employee training/development. The HR Generalist II will be the primary point of contact to the assigned ‘customer’ base, from the standpoint of managing the administration of human resources policies, procedures and programs. The number of employees this position supports could exceed 1000, depending on the seasonal and operational needs of the organization. The HR Generalist II will leverage the HR ‘specialist’ team at Headquarters, as needed, to deliver high quality HR services, and help execute the organization’s overall HR strategy. The HR Generalist II will be based in Phoenix, AZ with frequent travel throughout the assigned region. This position will report directly to the Director, Employee Relations in our Austin, TX National Headquarters, or to the corresponding Regional Director, Employee Relations.

Essential Functions:

• Partners with local program management to communicate human resources policies, procedures, programs and laws.
• Strategize and collaborate with Senior Staff to support the HR needs of the assigned line of business. Proactively identify areas to enhance the organization.
• Assists in the development of department goals, objectives and systems.
• Identify and successfully handle employee relations issues and organizational development issues.
• Partners with the corporate management team and legal department to review, update and implement all policies, and follow-up to ensure compliance.
• Coordinates with legal department and other human resources personnel to maintain compliance within the employee leave policies and laws.
• Responsible for partnering with the programs and the corporate office to review and respond to third party claims, as needed. Coordinates with the payroll department to investigate and resolve payroll issues.
• Conducts internal investigations, responds to employee complaints in collaboration with site management, and provides a resolution plan to address employee complaints/concerns.
• Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation. Assists in conducting periodic surveys to measure employee satisfaction and employee engagement.
• Acts as steward of the organization’s performance management process, training program management in application of the process.
• Monitors the implementation of a performance improvement plan of action for non-performing employees.
• Reviews all management recommendations for employment terminations with corporate HR and legal department staff.
• Maintain awareness and knowledge of HR related laws and practices, as well as internal policies/procedures, and provides suitable interpretation to management and employees.
• Assists with HR-related education/training, communication and awareness efforts. Supports rollout and training for new HR programs, policies, initiatives, in assigned region.
• Monitors on-boarding and orientation process taking a leading role in welcoming new hires.
• Provide other support and back-up to the Headquarters Human Resource Department as needed.
• Cultivates a culture that emphasizes responsiveness, innovation, diversity and excellence.
• Compiles and submits reports from various database systems.
• Provides direction to the Human Resources Generalist and the Human Resources Coordinator as needed.
• Able to react to change productively and handle other essential tasks as assigned.

Qualifications and Requirements:

• Bachelor’s Degree in Human Resources management, business management, or related field and 5-7 years of Human Resources Generalist experience or equivalent combination of education and experience.
• Full-scope HR Generalist experience. This position has a heavy emphasis in Employee Relations activities. Candidates must have at least 3 years of experience in working directly with employees, supervisors, and investigating, making recommendations, and problem-solving around employee issues.
• Proven ability to build and maintain partnerships and solid working relationships with management and employees at all levels.
• Action-oriented, with ability to operate successfully in a fast-paced, dynamic environment, handle adversity and frequent change, and balance workload and competing priorities.
• Ability to work independently, without daily direction.
• Excellent verbal and written communications skills, and ability to make formal presentations in front of large audiences as necessary. Proficiency in Microsoft Word, Excel, and Outlook. Ability to learn and navigate a Human Resource Information System.
• Ability to turn programmatic and operational concepts into employee training programs and facilitate training to diverse audiences.
• Customer-service focus, and strong influencing skills. Must have demonstrated experience dealing successfully with internal and external customers.
• Experience in administering human resources policies, programs, and practices, including planning, organizing, developing, implementing, coordinating.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to travel locally by car, potentially up to 50%; other domestic travel may be required up to 20%.
• Must be able to work a flexible, sometimes unpredictable schedule that could include nights, weekends, and holidays.

Strongly Preferred

• HRCI certification (minimum of PHR level)
• Prior experience with non-profit/social services/school environments, in an HR capacity.
• Bilingual (Spanish/English).

Physical Demands:

Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment. Frequent typing, writing, bending and twisting. Must be able to lift up to 10 pounds.

Work Environment:

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.