About Sound Physicians:  

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the role:

The check-out Receptionist is responsible for greeting patients as they check-out and offer them friendly and prompt assistance while coordinating the patients care. The check-out Receptionist will review the provider’s orders to determine the appropriate future action. At checkout follow up appointments are scheduled with the patient. Either appointments are scheduled, arrangements are made for diagnostic testing, or the patient has been advised there is no need for future appointments (by the provider).

Essential duties and responsibilities:

• Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms
• Answering phone calls, creating appointments, directing the calls as required and handling all queries
• Informing the Doctor, Nurse, or other healthcare facilitators about impending appointments
• Maintaining a filing system for all patient documents and reports submitted
• Answering emails and other electronic messages as required
• Scanning and faxing documents as needed
• Maintains patient confidentiality and adheres to HIPAA compliance requirements
• Managing inventory and placing orders as required
• Provide excellent customer service to patients
• Other duties as assigned

Special knowledge, skills, abilities, training, or special licenses/certifications needed to perform this job:

• Effective oral and written communication skills
• Ability to work independently and adapt to a fast-changing environment.
• Strong organizational skills and detail oriented.
• Excellent time management skills
• Good telephone skills
• Excellent customer service skills
• Proficient technical (computer) skills
• Ability to multi-task
• Strong communication, problem solving and interpersonal skills
• Prior experience with NextGen preferred

Education and Experience:

Education
Minimum: High School Diploma or GED

Preferred: Post high school education, including medical office certification

Experience
Minimum:: 1-3 years working with the general public in a customer service position

Preferred: 1-3 years working in an outpatient clinic

Pay Range:$15-$17 per hour. Exact pay will be determined based on candidate experience and location, size of program being supported.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.