Sonova AG
Account Manager - Detroit
The Account Manager will focus on cultivating new business within the region, managing his / her time effectively by focusing on the right accounts in their region and collaborate and coordinate effectively with internal partners to ensure optimal resource deployment.
Our Offer to You:
Improving the quality of life of millions of people suffering from hearing loss
A challenging and motivating assignment as part of a dynamic team
Modern mindset and processes, accommodating flexible working conditions
Opportunities for further responsibilities and support for further training and development
Sonova’s outstanding opportunities and career growth
Main Tasks and Responsibilities:
Make required number of sales calls per week to current or new customers within territory
Maintain and increase sales of all products within territory
Promotion and demonstration of new products
Training on the fitting and fine tuning of products and software
Coordinates with Regional Key Account Managers and Regional Directors to deploy at certain and preidentified key account clinic locations to maximize Phonak demand.
Coordinates with inside sales rep group to pursue leads generated by team within territory and to support covered clinical accounts.
Collaborates with Regional Directors, Trainers, Regional Key Account Managers, Inside Sales Support and Marketing/Inner circle to accomplish sales and growth objectives.
Coordinates with trainers to ensure optimal deployment
On-boarding and training of new accounts
Needs analysis and provide product solutions for accounts
Negotiate pricing
Provide recommendations on marketing strategies for customer business growth
Maintain strong relationships and rapport with existing and new customers within territory
Ensure all customer needs are met through personal or group product training
Represent Phonak at national and regional meetings as required
Achieve sales quota as assigned in territory
Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
Work closely with Business Development Manager to transition and on-board new accounts
Work closely with Customer Trainers on difficult fittings
Comply with internal policies and procedures, including documenting customer visits in Salesforce
Maintain timely and accurate expense reporting in Concur
Comply with all local, state and federal laws and requirements
Travel up to 75% required
Other duties as assigned
Success will be measured by:
Sales targets for fully owned accounts, owned points of sale of assigned key accounts, activity levels and funnel progress in owned accounts
Financial targets
Education and Skillset:
Bachelor’s Degree or equivalent work experience required, Masters or AuD preferred
Knowledge of HI technology and practices, previous experience assisting patients independently
Experience in the hearing healthcare industry and/or business consulting preferred
Action oriented, competitive, develops own talent, drives for results, grit, takes responsibility/accountability, change agent, comfortable with long-term gratification, courageous, curious/inquisitive
Proficient knowledge of HI technology and industry practices, appropriately independent
Experience fitting Phonak technology preferred
Experience with CRM systems, Strong Microsoft office skills
Health Benefits and Perks :
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO, floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
D&I focused: D&I council and employee resource groups
Plan rules/offerings dependent upon group Company/location.