187 Customer Support Specialist Jobs in Chicago, IL
Sonoma Construction, LLC is Hiring a Customer Support Specialist Near Chicago, IL
Job Overview
We are looking for a Customer Support Specialist for our team. You should be excellent in verbal and written communication skills for this role. You will be expected to have a thorough knowledge about the products and services offered by the company. You are going to be in direct contact with the customers so you should have complete knowledge of the products and services. You will be accountable to troubleshoot any problem occuring to the customers regarding the products.
If you consider yourself suitable for this role, please do apply.
Responsibilities
- Maintain good relationship between customers and the company.
- Provide detailed information about the products and services offered.
- Communicate effectively with the customers.
- Listen to the customer and provide adequate solutions for their problem.
- Achieve the sales targets productively.
- Train the junior staff if required.
- Keep the record of customers and follow-up with them on a timely basis.
Requirements
- Degree in Business Administration will be prefered
- 2 years of experience in customer services.
- Excellent verbal and written communication skills.
- Familiar with CRM Software like Zoho, Hubspot and Salesforce.
- Proficient in MS Office.
- Quick decision making skills.
- Excellent time management skills.
Job Summary
Full Time
$44k-55k (estimate)
09/22/2023
06/07/2024
sonomaconstruction.com
Chicago, IL
50 - 100
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The job skills required for Customer Support Specialist include Products and Services, Written Communication, Customer Support, Decision Making, Communicates Effectively, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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