Overview

Customer Service Representative I

Bilingual English & French

Florida, Texas, Oklahoma or Arizona (Remote)Direct Hire, NO 3rd Party or C2C

Starting Pay: $16hr.-$18hr.

Job ID 2024-9459Our mission at Solugenix is to hire amazing people and place them in business cultures where they can grow, develop, innovate, and thrive.Your superior customer service and empathetic skills along with a keen troubleshooting and problem-solving mindset will be challenged and rewarded. You will be collaborating with team members that operate as leaders in life sciences with the ultimate goal of improving patient care.Qualifications:

• 2-4 years Customer Service experience in a high-volume contact center environment.
• Bilingual English & French
• Types 40 WPM.
• Tech Savvy: typing, navigating through multiple applications while engaging with the customer.
• Strong written and verbal communication skills.
• Strong phone presence: Ability to navigate through phone queues while working towards maintaining contact center metrics and building strong relationships with customers.
• Proficiency in Windows, Excel, Word, Ticketing Systems.
• Familiarity with SAP, SalesForce preferred.
• Medical device experience preferred.

Responsibilities:

• Fields incoming calls from customers regarding orders for products.
• Achieves SLA targets and call metrics to ensure high customer satisfaction.
• Understands order entry and processing procedures.
• Takes full accountability for customer satisfaction with a highly professional personality and demeanor.

We believe in taking care of our employees through:

• Professional education and leadership training.
• Career growth with mentorship and guidance by Solugenix senior leadership.
• Celebrating and rewarding our employees for their successes.
• Work life balance. We work hard to ensure success, but we also ensure that our employees have the right balance to live their lives as they desire.
• A family culture of open communication and enjoyable teammates.
• Opportunities to give back to the community and make a difference.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $16/hour to 18/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

About Solugenix

Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.

For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.