Level 1 Tech Support (Tech bar walk up) - $20/hr
Detroit, MI
Contract to possible hireJob ID 2024-9756

Solugenix is assisting a client in their search for a Level 1 Tech Support (Tech bar walk up). This is a Contract to possible hire opportunity based in Detroit, MI.

Qualification:

• Requires 1 years of related work experience.
• Knowledge of imaging tools (SCCM, MDT, Ghost).
• Knowledge of data backup and recovery tools.
• Installing, upgrading, and migrating to Windows 7/10.
• Deploying Windows 7/10 in large enterprises.
• Basic hardware and applications.
• Basic network connectivity.
• Configuring backup and recovery options.
• Excellent client and end-user interface.

Certification:

• A Certification is a plus.

Responsibilities:

• Provide onsite support tech bar to users with operational and technical support.
• Maintain high end-user interface walk up service.
• Resolve incidents and problems associated with end-user equipment.
• Support uses connecting or attempting to connect to the corporate network and assists in the coordination and completion of accessing LAN, print, and file services.
• Provide repair and maintenance for mobile devices.
• Install, upgrade, and repair equipment (desktops, laptops, monitors, and associated peripherals).
• Provide software break/fix services and replacement of non-warranty assets for end users.
• Provide network printers and scanner network connectivity, including providing network support for device configuration, IP address, and direct TCP/IP output.
• Password resets.
• Configure and support end-users on mobile computing platforms.
• Deskside support services as required.

About the Client:Our client is a nationwide IT Service provider for many fortune 500/100 companies.

About Solugenix:

Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.

For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.