Customer Service Representative

We are looking for an ambitious, detail-oriented, organized, and reliable individual who wants to learn all about the vape industry e-commerce. We have retail and distribution websites for smoke shop supplies and we need someone who will provide excellent customer service skills to help our clients and our office staff.

Customer Service Representative Job Responsibilities:

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Places orders for customer over the phone.
• Create invoices for customer's in a cash and carry setting.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person