PURPOSEThe Account Manager is responsible for representing SMC in all business activities associated with current customer and distributor account support. This position also has the responsibility to create and develop new business relationships to increase market share and obtain growth.ESSENTIAL DUTIESRetains and profitably grows sales through proactive management of top strategic accounts and SMC distributorsPresents all of SMC’s capabilities, services and products to current and prospective customers and SMC distributorsServes as the primary contact for assigned customers and is responsible for customer satisfactionRepresents customer’s needs and goals within the organization to ensure qualityLeads all aspects of the sales process, calling upon others to assist in solution developmentProactively manages customer’s satisfaction and service delivery by anticipating potential service problems, and monitoring satisfactionCompletes detailed SAP and forecasts as requiredMaintains/creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer’s top management team within top rated accountsEffectively utilize SMC tools and resources to ensure organizational consistency and efficiencyMeet or exceed target sales goals as detailed by Branch and Sales ManagersComplete market reports as new and relevant information becomes availableManage SMC assets appropriately and be able to successfully calculate ROI using the RINGI processHave passed all Pneumatic theory and other technical training required by SMCMaintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associationsMentor, guide and teach SMC sales philosophy, strategies, and tactics to new SMC sales professionalsDocument sales calls, projects, opportunities, contacts, success reports and activity in CRMSuccessfully complete other duties as prescribed by the Branch Manager/Sales ManagerPHYSICAL DEMANDS/WORK ENVIRONMENTFast paced environment (includes both office and field workTravel with some extended stay away from homePhysically capable of lifting SMC products and displays up to 50 lbs.Varying work hoursMINIMUM REQUIREMENTSBachelor’s degree in Business, Marketing, related technical field, or equivalent experienceMinimum five (5) years sales experience with SMC or equivalent industry sales experience.Extensive knowledge of SMC product lines.Comprehensive understanding of pneumatic components and their application.Thorough understanding of SMC policies and procedures.Detailed understanding of competitive product lines.Excellent communication, problem-solving, and leadership skills.Proficient in the use of computers and ability to learn new programs and tools as requiredClean driving record.For internal use only: Sales001