Bartender

The Bartender reports to the Restaurant Manager on duty and is the primary resource to ensure each guest receives a Gold Standard bar experience on every visit.

Responsibilities

People

• Greet guests with a smile! Responsible for welcoming new and repeat guests every visit
• Build a rapport with regular guests to create a welcoming atmosphere
• Promote a fun and positive work environment
• Teamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment

Operations

• Learn / know drink recipes (standard bar and Smashburger signature)
• Verify identification and age requirements of guests before serving guests
• Adhere to local and state liquor laws -Adhere to our company alcohol service policies
• Maintain ABC certification card
• Mix and serve drinks following set standard recipes
• Ensures that drinks are poured accurately and delivered promptly
• Be knowledgeable of all menu items so you can make meal suggestions and answer questions
• Verify each guest order for accuracy when entering into the POS and complete POS transactions
• Follow tab management, cash handling and payment collection procedures (balance cash drawers and receipts at the end of a shift)
• Visit guests after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfect
• Encourage guests to complete surveys upon each visit
• Foster and value a safe work environment by following all personal and food safety and security standards
• Have pride in keeping floors, counters, dining area and restrooms clean at all times
• Ability to listen, communicate and work well with others in a busy restaurant environment
• Values integrity and doing the right thing, even when no one is watching
• Serve guests safely and responsibility with the highest integrity

Profit

• Follow company cash policies to ensure minimal losses through theft or shortages
• Upsell food items to all guests ordering
• Follow company order accuracy procedures to ensure a happy guest and minimize waste

Sales

Adhere to all active marketing promotions

Smashburger Guest Service Expert Requirements

• Must be 21years old
• Physical ability to stand for extended periods of time and to move and lift boxes of food / supplies up to 60 lbs.
• Show up on time to work variable hours / days, including nights, weekends, and holidays
• Adhere to Smashburger uniform policy
• Must successfully complete Smashburger training program
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
• Must be able to produce authorized U.S. work documents; Smashburger participates in E-verify

Last updated : 2024-03-07