Overview:
We are seeking a skilled Call Center Manager to join our team. The ideal candidate will lead and manage our call center operations to ensure high performance, efficiency, and customer satisfaction.

Duties:
- Manage and oversee daily operations of the call center.
- Develop strategies to improve productivity and performance metrics.
- Monitor and analyze call center performance data to optimize processes.
- Provide coaching, training, and support to call center staff.
- Handle escalated customer calls and resolve issues promptly.
- Implement quality assurance measures to ensure excellent service delivery.
- Collaborate with other departments to enhance overall customer experience.

Skills:
- Strong leadership skills to supervise and motivate a team effectively.
- Experience in project management for implementing process improvements.
- Excellent customer service skills to handle inquiries and complaints professionally.
- Ability to analyze data and generate insights for operational enhancements.
- Sales skills to drive revenue generation through call center activities.
- Negotiation skills for resolving conflicts and reaching mutually beneficial agreements.
- Multilingual abilities are advantageous for serving diverse customer bases.

This position offers the opportunity to lead a dynamic team in a fast-paced environment. If you possess the required skills and are ready to take on this rewarding challenge, we invite you to apply for the Call Center Manager role.

Job Type: Full-time

Pay: $62,220.00 - $67,918.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Irving, TX 75062: Relocate before starting work (Required)

Work Location: In person