18 Call Center Supervisor Jobs in Irving, TX
Smarter Marketing Concepts is Hiring a Call Center Supervisor Near Irving, TX
Job Overview:
We are seeking a dynamic and experienced Call Center Supervisor to join our team. The Call Center Supervisor will be responsible for overseeing the daily operations of the call center, ensuring efficient and effective customer service delivery.
Duties:
- Supervise and lead a team of call center agents
- Monitor and evaluate agent performance, providing coaching and feedback
- Develop and implement strategies to improve call center productivity and performance
- Handle escalated customer calls and resolve issues promptly
- Conduct regular team meetings to communicate updates and set goals
- Generate reports on call center metrics and analyze data to identify trends
Requirements:
- Proven experience in a call center environment, with a focus on sales and customer service
- Strong supervisory skills with the ability to effectively communicate, manage, and motivate a team
- Leadership qualities with the ability to negotiate and resolve conflicts
- Proficiency in English
- Ability to analyze data and make informed decisions
- Knowledge of project management principles
Join our team as a Call Center Supervisor and take your career to the next level!
Job Type: Full-time
Pay: $52,367.00 - $54,520.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Irving, TX 75062: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$56k-77k (estimate)
04/23/2024
08/20/2024
The job skills required for Call Center Supervisor include Call Center, Customer Service, Leadership, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
03/24/2022: Lompoc, CA
A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
04/07/2022: Sumter, SC
A Call Center Team Leader manages a team of call center employees at many levels.
04/18/2022: Miami, FL
A Call Center Manager leads a staff of call center support agents.
04/05/2022: Minneapolis, MN
A Call Center Manager also recruits and trains new employees and tracks their productivity.
01/21/2022: Passaic, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
01/31/2022: Allentown, PA
Exceptional Communication Skills.
04/02/2022: Brockton, MA
Excellent Problem-Solving Skills.
01/30/2022: El Paso, TX
Focus on Agent Engagement and Retention.
02/28/2022: Olympia, WA
Spend Five Minutes Reviewing Yesterday’s Calls.
03/22/2022: Helena, MT
Step 3: View the best colleges and universities for Call Center Supervisor.
Similar Jobs
Popular Articles
