18 Call Center Representative Jobs in Irving, TX
Moxie Pest Control is Hiring a Call Center Representative Near Irving, TX
Play Your Part In Our Team Succeeding!
The Customer Care Expert is someone passionate about talking to customers and resolving their issues quickly and efficiently. A self-starter who is able to roll up their sleeves and learn new skill sets to get the job done and a team player who wants to partner with their colleagues to help put the customer experience first!
Core Responsibilities
- Be logged into the telephony system
- Handle up to 50 total calls daily
- Respond to SMS, Email and Voicemails from customers
-
- Assist customers with scheduling their standard maintenance
- Assist customers with customer service complaints and concerns
- Communicate company initiatives to customers (marketing, sales, etc.)
- Direct customers to appropriate departments (where applicable)
- Participate in cross training within other departments to strengthen skill set
- Assist management with non recurring tasks as needed
- Customer data entry
- Identify opportunities to update or improve customer service procedures and make recommendations to the appropriate staff
Performs other related duties as assigned.
- Must possess a high school diploma, or equivalent
- Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)
- Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets
- Become an expert at PestRoutes - our CRM
- Excellent communication and interpersonal skills
Driven and ambitious individual with a strong desire to succeed.
What We Live By
Do The Right Thing
Be Nice
Be The Solution
Keep Improving
Company Perks
- 2021 & 2022: Great Places To Work and Top Places to Work
- Awards & Recognition
- Monthly Company Events
- Company Service Projects
- Comprehensive medical coverage that covers many common services at no cost or for a low copay
- Additional options for dental and vision benefits, life and disability coverage and more
- 401K Plan
- Roth IRA
- Long- and Short-term Disability Coverage (Voluntary)
- Paid Time Off
AAP / EEO Statement
Other Duties
Job Summary
Full Time
$37k-46k (estimate)
01/28/2024
07/18/2024
moxieservices.com
CHANTILLY, VA
200 - 500
2001
Private
TIMOTHY HEADRICK
$10M - $50M
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The job skills required for Call Center Representative include Customer Service, Call Center, Scheduling, Planning, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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