Play Your Part In Our Team Succeeding!

We are seeking a dynamic and experienced Customer Care Team Lead to join our customer service department. The Customer Care Team Lead will play a crucial role in leading and motivating a team of customer service representatives, ensuring exceptional service delivery, and contributing to the overall success of the call center. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.

Core Responsibilities

• Lead, mentor, and motivate a team of customer service representatives.
• Provide guidance on complex customer inquiries and escalations.
• Monitor and evaluate calls for quality assurance and adherence to company policies.
• Implement improvement plans based on performance assessments.
• Provide ongoing training to enhance the skills of team members.
• Manage day-to-day operations to ensure efficient call center performance.
• Collaborate with other teams to streamline processes and improve service delivery.
• Monitor customer interactions to ensure a positive experience.
• Address customer concerns and ensure resolutions are provided promptly.
• Identify trends and areas for improvement based on data analysis.
• Foster open communication within the team and with other departments.
• Communicate performance goals, expectations, and updates to team members.

Qualifications

• Must possess a high school diploma, or equivalent
• Call Center experience required (2 years)
• Call Center Leadership (1 year) preferred.
• Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets
• Become an expert at PestRoutes - our CRM
• Excellent communication and interpersonal skills
• Driven and ambitious individual with a strong desire to succeed.

About Us

Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

We’re more than just a pest control company!

What We Live By

Do The Right Thing

We believe in striving to do the right thing because we genuinely care about our customers

Be Nice

We think kindness is contagious, and we believe small gestures can have a big impact.

Be The Solution

It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”

Keep Improving

Because we care about helping our customers, we take our job knowledge seriously.

Company Perks

At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:

• 2021 & 2022: Great Places To Work and Top Places to Work
• Awards & Recognition
• Monthly Company Events
• Company Service Projects
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage and more
• 401K Plan
• Roth IRA
• Long- and Short-term Disability Coverage (Voluntary)
• Paid Time Off

AAP / EEO Statement

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Call center: 2 years (Preferred)

Work Location: In person