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Customer Service / Construction Service Representative
Smalley Anaheim, CA
$45k-59k (estimate)
Full Time | Specialty Trade in Construction 11 Months Ago
Save

Smalley is Hiring a Customer Service / Construction Service Representative Near Anaheim, CA

Smalley & Company an employee-owned business since 2000.
We have a planning for excellence attitude, with a manage yourself philosophy and welcome professionals who enjoy the vibe.
We are a successful sales force concentrating in exceptional customer service with competent talented specialists. We delight our clients in the Construction Building Products Market by providing refined, knowledgeable, trained specialists.
Benefits: Quick Glance
  • Medical & Dental (Standard & Premium plans), Vision, Group Life Insurance, Supplemental Disability Plans, plus more
  • Retirement Plan(s):
    • 401k with Employer Match and
    • Employee Stock Ownership Plan (ESOP)
  •  Holidays (10 Observed): Includes Employee Birthday plus Floating
  • Vacation & Sick Time Programs
  • Bonus Plan
  • Total Workforce: Under 200
  • Energetic, prosperous, dynamic, capable Organization
  • Supplied Items: PPE, Annual work boots reimbursement $150.00
We believe that our employee-owners set us apart from the competition. We are a dedicated sales organization committed to our employees. 
Career Details - Customer Service Representative
Ideal Candidate: Helpful, positive, team player with exceptional face-to-face customer service skills. One who enjoys troubleshooting, researching, investigating. 
Position Summary: The CSR supports sales personnel to research solutions, respond to customer requests and identify leads for selling opportunities.
Position Details
  • Reports To: Customer Service Lead
  • Position Level:
    •  Status: Full-time (40 hours/week)
    •  Classification: Non-exempt (Overtime available)
    •  Schedule: Monday - Friday
    •  Shift: 8:00 a.m. - 4:30 p.m.
  • Location: 4935 East Hunter Avenue, Anaheim, CA 92807
    • Workforce: Under 25 employees
  • Compensation: Based on experience, knowledge, ability
  • Hourly Range: $20.00 - $24.00 
Primary Responsibilities
  • Provides exceptional, knowledgeable customer service and technical support.
  • Assists the sales and operations team.
  • Follows policies, procedures, and safety procedures.
  • Research, learn, and maintain product information.
Skills
  • Excellent communication skills including phone etiquette.
  • Proven customer support experience.
  • Ability to write, read business correspondence, English language.
  • Ability to research, analyze.
  • Ability to calculate figures, amounts.
  • Proficient in the use of Microsoft office tools.
  • Construction industry and/or building material products knowledge/experience highly desired.
  • Bi-lingual, Spanish and English, highly preferred.
  • Familiarity with ERP systems and practices (Infor SX.E) welcomed.
The Smalley Mission: Be the vital link for customers. By: 1) Buying at maximum discount levels to help stay competitive, profitable. 2) Stocking products locally to provide fast delivery. 3) Having trained representative & salespeople, both inside and out, that know how to respond to all needs.
Please apply on our Smalley Website/Careers page to be considered.
Smalley Open Careers Link -> Open Positions

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$45k-59k (estimate)

POST DATE

05/05/2023

EXPIRATION DATE

05/22/2024

WEBSITE

smalleyandcompany.com

HEADQUARTERS

ONTARIO, CA

SIZE

100 - 200

FOUNDED

1967

CEO

CHUCK HADLEY

REVENUE

$50M - $200M

INDUSTRY

Specialty Trade in Construction

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About Smalley

We are an industry leader in specialty distribution, with over 50 years of experience in the marketplace. We feature a full line of sealants, waterproofing, wall systems, fire protection, and concrete restoration products. Since 1967, we have grown into one of the largest distributors of our kind in the United States. Our mission is to be the vital link between our suppliers and our customers, with the best brands in the industry, such as BASF, Dow Corning, GCP Applied Technologies, Sika, Thermal Ceramics, WR Meadows, 3M, and Tremco. We are proud to be employee-owned, with a knowledgeable staf...f available for onsite problem solving, product expertise, and training. More
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