Job Description

Please note: Schedule is M-F 11-7/7:30pm and occassional Satuday's

Responsibilities:

· Successfully handle high volume inbound customer service calls

· Making/handling high volume of outbound calls

· Respond to e-mail inquiries

· Receive and record completed work orders from field technicians

· Expedite unresolved customer grievances to designated departments for further investigation

· Maintain accurate customer information and scheduled appointment details

· Actively promote and sell new or additional services or products when applicable

Qualifications:

· High School Diploma or GED preferred

· 1-year customer service experience

· Basic computer proficiency, particularly with Microsoft applications

· Experience with Service Titan is a plus.

· Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.

· Must be able to work evenings and weekends when needed

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.