Smalley & Companyan employee-owned business since 2000.

We believe that our employee-owners set us apart from the competition.

We are a dedicated sales organization committed to our employees. 

We have a planning for excellence attitude, with a manage yourself philosophy and welcome professionals who enjoy the vibe.

Benefits: Quick Glance

• Medical (Standard & Premium plans), Dental, Vision, Group Life Insurance, Supplemental Disability Plans, plus more.
• Retirement Plan(s):
  • 401k with Employer Match and
  • Employee Stock Ownership Plan (ESOP)
• Holidays (10 Observed): Includes Employee Birthday (must be used in birth month) plus Floating
• Vacation & Sick Time Programs
• Bonus Plan
• Total Workforce: Under 200
• Prosperous, capable Organization.

Our core values consist of planning, results, ownership, continuous development, collaboration and teamwork.

We are a successful sales force concentrating in exceptional customer service with competent talented specialists. We delight our clients in the Construction Building Products Market by providing refined, knowledgeable, trained specialists.

Career Details - Customer Service Representative

Ideal Candidate: Strong communicator, exceptional customer service skills both face-to-face and phone, avid learner including many processes and various activities, strong listener, solution driven, prone to attention to detail with strong follow-up due to potential interruptions. Experience gained in the construction and distribution industries favored. 

Position Summary: The CSR supports sales personnel to research solutions, respond to customer requests and identify leads for selling opportunities.

Position Details

• Reports To: Operations Lead
• Position Level: 
  • Status: Full-time (40 hours/week)
  • Classification: Non-exempt (Overtime available)
  • Schedule: Monday - Friday
  • Shift: 6:30 a.m. - 3:30 p.m. (No weekends)
  • Business Hours: 6:30 a.m. - 4:30 p.m. (No weekends)
• Location: 
  • Workforce: Under 25 employees.
  • Location: 4250 South 38th Street, Suites 100-110, Phoenix, AZ 85040 
• Compensation: Based on experience, knowledge, ability
  • Hourly Range: $21.00 - $25.00 

Primary Responsibilities

• Provides exceptional, knowledgeable customer service and technical support.
• Assists the sales and operations team.
• Follows policies, procedures, and safety procedures.
• Research, learn, and maintain product information.

Skills

• Professionalism including dependability required.
• Excellent communication skills.
• Proven customer support experience or experience as a client service representative.
• Ability to write, read business correspondence, English language.
• Ability to research, analyze, interpret general business periodicals, professional journals, technical procedures, governmental regulations.
• Ability to calculate figures, amounts, apply basic algebra and geometry.
• Entry level proficiency in the use of Microsoft office/computer tools.
• Construction industry and/or building material products knowledge/experience highly desired, 2 years.
• Distribution experience highly welcomed, 1 year.
• Bi-lingual, Spanish and English, favored.
• Sales experience highly desired.

The Smalley Mission: Be the vital link for customers. By: 1) Buying at maximum discount levels to help stay competitive, profitable. 2) Stocking products locally to provide fast delivery. 3) Having trained representative & salespeople, both inside and out, that know how to respond to all needs.

Please apply on our Smalley Website/Careers page to be considered.

Smalley Open Careers Link -> Open Positions