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Customer Service Representative
Location: Lenexa, KS
Job ID: #69134
Pay Range: $37-43
Job Description:
Reporting to the Manager of Customer Service, the Customer Service Representative is responsible for overall customer account management which includes purchase order management, forecast input, pricing review, open order review and management, contract review, returns processing and any other activities related to resolving customer issues. The Customer Service Representative is the focal point to the customer.
Primary Responsibilities
Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer contacts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Manage large amounts of incoming phone calls and emails from internal and external customers
Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.
Makes special studies, investigations and analyses and prepares related reports.
Daily interaction with Sales, Supply Chain/Logistics, Production and Philippines counterparts.
Will require occasional evening or early morning calls to align and coordinate with international customers.
Performs other related duties as required.
Preferred Qualifications
Proven customer support experience or experience as a Client Service Representative
Ability to multi-task, prioritize, and manage time effectively
Superior organizational skills
Strong sense of urgency and ability to prioritize competing tasks
Exceptional written and oral communication skills
Able to anticipate needs and shows initiative
Aerospace industry experience, preferred
Project Management experience working in cross functional teams, preferred
SAP knowledge and experience is a plus
Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law. Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
#ZR
Full Time
$66k-84k (estimate)
04/25/2024
05/12/2024
butler.com
SHELTON, CT
3,000 - 7,500
2017
CHRISTINE CIOCCA
$200M - $500M
Business Services
STATE-OF-THE-ART, QUALITY, COST-OPTIMIZED SOLUTIONS In the new millennium, major shortages of high-end engineering talent in the U.S. coupled with global business initiatives require new thinking and new solutions. Butlers mission is to become the supplier of choice for premier companies in the Aerospace, Defense and Federal markets, by providing intrinsic value through a flexible business model.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.