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Sirius Veterinary Orthopedic Center provides top notch orthopedic care to over 1.5 million prospective clients and 300 plus veterinarians in the Omaha metropolitan area. Sirius Vet is looking for motivated, energetic, team-oriented individuals who take pride and find joy in helping others.
The Customer Care Representative (CCR) is the first and last impression of Sirius Vet. CCR’s are mainly responsible for clerical tasks, supporting the client and Sirius Vet Team. This role includes scheduling, record keeping, account maintenance, payment processing, and positive customer service.
This is a full time (30 hours) non exempt position, with a schedule of 10 hour day shifts, for M-W-TH-F (NO WEEKENDS). The salary range starts $16 hourly with quarterly bonus incentives. Sirius Vet offers Paid Time Off, Holidays, health (medical, dental, vision) and retirement benefits.
Responsibilities:
Schedule appointments using the phone, email and appointment software (ezyVet)
Collect and maintain medical records and client/patient forms
Follow established process to prepare for appointments, completing intake sheets prior to appointment
Prepare clients during appointments by greeting upon arrival, weighing patients, assisting to the exam room, explaining protocols, forms and estimates
Provide timely patient updates to the team with all pertinent information regarding stay and appointments
Communicate with team members and relay pertinent information regarding patients and/or appointments
Collect and process payments on services rendered, finalized invoices, and educate client on available finance options
Maintain a clean and presentable front desk and exam rooms, including cleaning patient accidents
Communicate effectively and courteously with clients
Email referral letters and discharge instructions to referring veterinarians, rehab clinics, and clients
Close transactions and reconcile end of day reports
Communicate inventory needs following internal process
Operate office equipment such as printer, scanner, and label maker
Assist in closing duties and cleaning tasks
Skills:
Effective communication, written and verbal
Technical knowledge of computers and office equipment
Office professionalism: empathy, active listening, positive attitude, adaptability, and resourcefulness
Veterinarian office knowledge
Ability to work independently and as a team
Strong attention to detail
Effectively multitask in a fast paced environment
Customer service skills
Qualifications:
High School Diploma
1 year customer service experience
Veterinary experience preferred
Able to lift, carry, push and pull 40 lbs
Full Time
$33k-42k (estimate)
09/15/2023
04/26/2024
siriusvet.com
Omaha, NE
<25
The job skills required for Customer Care Representative (CCR) include Customer Service, Scheduling, Customer Care, Attention to Detail, Communicates Effectively, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative (CCR). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative (CCR). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative (CCR) positions, which can be used as a reference in future career path planning. As a Customer Care Representative (CCR), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative (CCR). You can explore the career advancement for a Customer Care Representative (CCR) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
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That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
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Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.