Reporting to the Senior Manager, IT Operations, the IT Support Specialist will be responsible for providing day-to-day IT support for foundation community members, including desktop computers, laptops, mobile devices, wired and wireless networks, software and cloud services. This is a full-time position based in our offices in New York City. Visit the Simons Foundation career page at simonsfoundation.org/careers to learn more. ESSENTIAL FUNCTIONS/RESPONSIBILITIES Fulfill technology support requests from foundation staff Respond to help desk tickets Configure and deploy Macs Troubleshoot hardware and facilitate repairs (primarily Apple) Manage cloud accounts and software licenses Test and deploy software Carry out basic networking requests Engage in relevant training and educational activities Perform any other duties or tasks as assigned or required MINIMUM QUALIFICATIONS Education Bachelor’s degree in information technology, computer science or related field or equivalent experience Apple Certified Macintosh Technician (ACMT) or willingness to get certified Desired Experience 2–3 years of experience with Mac troubleshooting and support Experience with macOS MDM solutions such as Jamf Experience administering and supporting Google Workspace, Dropbox and Office 365 Familiarity with Microsoft Azure or other identity management/SSO platforms Related Skills & Other Requirements Familiar with the command line interface Ability to troubleshoot iOS devices Detail-oriented and responsive to requests Patient, friendly and willing to find reasonable solutions Excellent interpersonal, verbal and written communication skills Exceptional customer service skills Ability to lift 30–40 lbs COMPENSATION AND BENEFITS The full-time annual compensation range for this position is $65,000 to $80,000 depending on experience. In addition to competitive salaries, the Simons Foundation provides employees with an outstanding benefits package. THE SIMONS FOUNDATION’S DIVERSITY COMMITMENT Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we are committed to cultivating an inclusive work environment. The Simons Foundation actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law. The Simons Foundation is a private foundation established in 1994 in New York City by Jim and Marilyn Simons. With an annual grants and programs budget of $450 million, the foundation’s mission is to advance the frontiers of research in mathematics and the basic sciences. The foundation pursues its mission through its grant-making division, comprising programs in Mathematics & Physical Sciences, Life Sciences, Science, Society and Culture, and autism research, and through its internal research division, the Flatiron Institute. The Mathematics & Physical Sciences program supports work in mathematics, theoretical computer science and theoretical physics. The Life Sciences program works to advance basic research in life sciences, with, among other efforts, large grant programs in ocean ecology and in the origins of life. The Simons Foundation Autism Research Initiative (SFARI) is a campaign that aims to improve the understanding, diagnosis and treatment of autism by funding innovative research of the highest quality and relevance. SFARI also supports the editorially independent autism research news site Spectrum. In 2016, the foundation launched the Flatiron Institute (FI), a multidisciplinary institute whose mission is to advance scientific research through computational methods, including data analysis, modeling and simulation. The FI hosts scientists and collaborating expert programmers who work to create, deploy and support new state-of-the-art computational methods. Science, Society and Culture supports and promotes scientific literacy in society generally. Specifically, the program supports the nonprofit Math for America and the independent science news site, Quanta Magazine. This program’s Science Sandbox initiative seeks to unlock scientific thinking in all people, so that science becomes a more integral part of culture. Visit the Simons Foundation career page at simonsfoundation.org/careers to learn more. SALARY AND BENEFITS In addition to competitive salaries, the Simons Foundation provides employees with an outstanding benefits package. SIMONS FOUNDATION'S DIVERSITY COMMITMENT Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment. The Simons Foundation actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law. E-VERIFY Simons Foundation participates in E-Verify. Learn more here.