Position Overview

Assist the IT department in maintaining the company's computer systems, printers, computer hardware, and providing technical support to employees. Assists with the daily administration of a network/server environment. Installs upgrades, patches, and new applications and equipment. Supports and enforces a disaster recovery, security and backup and restore plan.

This position requires FT onsite work.

Responsibilities Include:

• Completion of call center ticket for help desk call.
• Monitor help desk calls throughout the day and prioritize/assign completion of tasks.
• Maintain network operations as directed including: all PC software, hardware, security, firewall/VPN, phone system, upgrades & research, building security (key fob /keypad), copiers, printers, voicemail, and phone system.
• Monitor / administer backups, reviewing logs, and running various other procedures.
• Setting up and assigning user access to network shares & files.
• Setting up and assigning user ERP & CRM security.
• Meet weekly with the IT Director to monitor workload and update projects.

The ideal candidate will have:

• The possession of a high school equivalency diploma, or equivalent work experience.
• Demonstrate general math skills and the ability to read, understand, and follow oral and written communication from supervisor and co-workers.

This position offers a competitive starting salary and comprehensive benefits program.

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