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The selected candidate will perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops, laptops and tablets. Among other tasks, he/she will carry out the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency.
· Perform Installs, Moves, Adds and Changes (IMACD’s) of hardware and software
· Proven work experience as Apple MAC Technician or similar role etc.
· Hands on with MAC Deployment Services like JAMF or Airwatch.
· Hands-on experience With Microsoft Intune deployment and management.
· Hands-on experience with All MAC Operating Systems environments for troubleshooting.
· Good understanding of scripting for Mac devices.
· Become familiar with company’s infrastructure, key contacts, and escalations procedures as relates to other teams in the business
· Demonstrate outstanding understanding and communication skills when working with clients
· Perform break-fix support for a wide range of hardware, software and mobility issues
· Knowledge of popular operating systems, software applications, and remote connection systems.
· Sales support during business hrs. and outside business hrs. ( weekends, holidays)
· Supporting user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs
· Provisioning, configuring, delivering, and setting up equipment, ensuring proper functionality and connectivity of all devices, and participating in equipment moves and changes
· Working in concert with internal IT teams to ensure the highest level of service delivery to user community
· Installing and maintaining hardware and computer peripherals.
· Installing and upgrading operating systems and computer software.
· Troubleshooting and maintaining Mobile Devices.
· Proven work experience with SCCM/Intune – Good to have
· Mobile Device Management - Good to have
· Mac OS knowledge - Good to have
· Experience with endpoint management software platforms, desktop provisioning technologies and PXE
· Proficiency with Windows printing and scanning operations, including installation and support of network and office devices
· Proficiency with mobile devices, including enterprise software activation, troubleshooting and support
· Strong customer service and communication skills
· The ability to work in a fast paced environment, coordinating workflow and multiple tickets/tasks
Preferred Skills and common tasks on the job
· Experience-based Windows 10 support and Apple Devices
o BitLocker encryption
o Configuration/imaging
o Crash/BSOD resolution
o Installation environment
o General Windows OS & iOS troubleshooting
o AirWatch for Apple
· Hardware support and troubleshooting
o Troubleshooting hardware issues
o Replacing desktop/laptop hardware
o Installation of peripheral devices
· Microsoft Office proficiency
o Proficiency in Word, Excel, Skype, Outlook, Access, PowerPoint (usage and support)
o Visio, Project (support)
o Able to create documentation and contribute to KB articles
o O365 support
· Basic network troubleshooting
o Experience working with basic network hardware (switches)
o Troubleshooting connectivity issues
o Thorough understanding of wireless/wired networks
· Customer service skills
o Comfortable working with people in a professional setting
o Able to provide a calming demeanor with the customer to reach a positive conclusion
Job Types: Full-time, Permanent
Pay: $35,000.00 - $52,000.00 per year
Benefits:
Experience level:
Schedule:
Experience:
Work Location: In person
Full Time | Other
$87k-107k (estimate)
02/02/2024
05/23/2024
The job skills required for It Support Specialist include Troubleshooting, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an It Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by It Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for It Support Specialist positions, which can be used as a reference in future career path planning. As an It Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary It Support Specialist. You can explore the career advancement for an It Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
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Successful technical support specialists possess common characteristics and aptitudes.
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Step 3: View the best colleges and universities for IT Support Specialist.