12 Front Office Agent Jobs in Napa, CA
Silverado Resort and Spa is Hiring a Front Office Agent Near Napa, CA
SALARY RANGE: $23.00 per hour. The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Primary Responsibilities
- Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
- Actively participate in team member referral program and be a Talent Ambassador for the Silverado Resort.
- Comply with Silverado Resort and Spa Standards and regulations to encourage safe and efficient hotel operations.
- Must have a through knowledge of HMS hotel system.
- Have a thorough knowledge of the resort and its facilities.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Perform other duties as requested by management.
- Greet and welcome all guests approaching the Front Desk in accordance with Silverado Resort and Spa standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be familiar with all in-house groups.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- Perform other duties as requested by management.
Job Summary
Full Time
Building Construction
$31k-41k (estimate)
04/07/2023
06/22/2024
silveradoresort.com
NAPA, CA
500 - 1,000
Private
ISAO OKAWO
$5M - $10M
Building Construction
Related Companies
The job skills required for Front Office Agent include Front Office, Cash Handling, Problem Solving, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Agent positions, which can be used as a reference in future career path planning. As a Front Office Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Agent. You can explore the career advancement for a Front Office Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Agent job description and responsibilities
The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift.
03/20/2022: Greenville, MS
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
04/26/2022: San Francisco, CA
They provide information about the hotel, available rooms, rates and amenities.
02/25/2022: New Haven, CT
A Front Desk Agent provides an epic level of service for Hotel's guests and owners.
04/01/2022: Springfield, OR
Respond to clients’ complaints in a timely and professional manner.
04/27/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Agent jobs
A great front desk agent should be smiling 100% of the time.
05/04/2022: Lorain, OH
Maintain and update knowledge on all resort facilities, packages and special events within premises.
03/28/2022: Baltimore, MD
Assisting guests with disabilities.
04/24/2022: Dothan, AL
Operate switchboard and assisting with inquiries.
04/05/2022: Saint Louis, MO
The optimal front desk person must also be an excellent multitasker.
04/28/2022: New London, CT
Step 3: View the best colleges and universities for Front Office Agent.
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