Job Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to handle guest inquiries and requests in a timely manner. Responsibilities: - Greet guests upon arrival and provide them with information about hotel facilities and services - Check guests in and out of the hotel using our reservation system - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations, room assignments, and special accommodations - Process payments and maintain accurate records of transactions - Provide recommendations for local attractions, restaurants, and entertainment options - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed Requirements: - Previous experience in customer service or hospitality preferred - Excellent communication and interpersonal skills - Proficient in using phone systems, computers, and other office equipment - Strong problem-solving abilities and the ability to handle difficult situations with patience and professionalism - Bilingual or multilingual skills are a plus - Knowledge of hotel management systems is an advantage - Ability to work flexible hours including nights, weekends, and holidays Join our team as a Front Desk Agent and enjoy the following benefits: - Competitive pay based on experience - Opportunities for career advancement within the hospitality industry - Ongoing training and development programs to enhance your skills - Employee discounts on hotel stays and other services If you are passionate about providing exceptional guest service and have a strong attention to detail, we would love to hear from you. Apply today to join our team as a Front Desk Agent!

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Napa, CA 94558 (Required)

Ability to Relocate:

• Napa, CA 94558: Relocate before starting work (Required)

Work Location: In person