Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Responsibilities

The Director, Human Resources is a strategic and tactical role responsible for aligning business objectives with employees and management all across Shift4. As a critical member of the HR leadership team, you will deliver the people agenda across Shift4, to include ensuring effective deployment of our core HR processes, leadership development and building talent capabilities at all levels. Based on a deep understanding of business objectives, customer needs and the competitive landscape, you will become a trusted advisor for both managers and employees. 

This is a large, complex operation, comprised of global colleagues, at all levels, with a large population of non-exempt employees. The current revenue size is approximately 800M with 1700 number of employees. The position will partner closely with the business and the HR function to deliver value-added HR support to management and employees that reflects the business objectives of the organization. The position reports to the SVP, Human Resources with a strong alignment to the Business Leaders. This role is also responsible for leading and managing a team of HR Business Partners and onsite HR Managers who are aligned by division.

• Build, develop and recruit highly motivated, high-performing HR Business Partners. Coach and mentor for employees on the team as well as across the full HR function.
• Provide value-added coaching and guidance with a focus on capability building, employee engagement, talent and performance management.
• Develop strategies to proactively engage leadership in focusing and driving increasing positive employee engagement. Provide consultative services to Business leadership on a variety of issues related to motivating, coaching, managing conflict, and addressing performance and behavior concerns.
• Successfully planning, organizing and implementing significant HR initiatives; coordinating effectively across business, division and corporate HR groups to ensure smooth communication and program implementation globally.
• Ensure the delivery and consistency of core HR processes in the areas of recruiting, employee relations, performance management, compensation, succession planning etc.
• Contribute to driving an ambitious agenda for the Shift4 team through sound decision making, best in class HR practices and an attention to HR service delivery improving the client experience for both managers and employees.
• Analyze HR metrics for assigned business groups to help managers arrive at appropriate people decisions; understand trends and proactively develop plans to address concerns through meaningful actions.
• Proactively assess management development and training needs, ensuring the delivery of appropriate training linked to individual growth and key business objectives.
• Provide direct partnership for managers while remaining connected with and approachable for employees in addressing HR issues such as: work place conflicts, performance issues, job redesigns, development planning and corresponding processes such as change management, reassignments, training, job eliminations, terminations, etc.
• Lead talent reviews and succession planning with managers and work with SVP, Human Resources to implement plans and measure progress.
• Other duties as assigned

Qualifications

• Bachelor’s degree required; advanced degree or progress towards completion preferred.
• 7 years of overall HR experience with at least 3 years of proven HR partnering experience, ideally in a large global matrix organization; at least 2 years directly managing others.
• Effective in working with peers, business partners, and other colleagues – embracing different people and cultures to positively impact business performance and foster strong team work and inclusion.
• Demonstrated success handling a wide range of employee relations issues with a heavy service delivery focus.
• Demonstrated ability and experience in employee and labor relations to resolve a variety of highly complex issues and providing solutions aligned with business needs with a strong foundation in the application of employment law in business situations
• Working knowledge of multiple HR functional disciplines (compensation, recruitment, learning and organizational development, employee relations and HR systems) required.
• Demonstrable experience building credibility and trust among both employees and managers.
• A high degree of confidentiality, resiliency, respect for others and tact are required.
• The ability to focus on collaboration within and across the business/function and understand end-to-end implications of decisions; leverages sound decision making and strong judgment even under challenging circumstances.
• Frames the right holistic questions to “connect the dots” and makes priorities accordingly, balancing strategic and operational needs; delivers on commitments and trusted to follow through.
• Strong communication skills – both oral and written; easily demonstrates for stakeholders’ capability in creating sustainable results; personal impact, authority and pace come through at all organizational levels.
• Effective consultative and influencing skills in a challenging operational or manufacturing environment desired
• Excellent technical skills (i.e., MS Word, PPT, Excel) and the use of current HRIS tools (i.e., ADP, iCIMS etc.)
• Comfortable working in a demanding environment with multiple priorities and stakeholders.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.