Description

You are the first person guests, clients, and tenants see when they enter one of Shelter House's buildings. Coordinators connect people to the help they need and troubleshoot when folks need assistance with appointments, donation requests, and anything else that might come up.

Key Qualities:

• Commitment. You believe in Shelter House's mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting, but to the fact that it is here.
• Curiosity. You have a habit of asking "why" or "how," which leads you to have excellent analytical skills and problem-solving ability.
• Organization. You know what needs to be done when, and you have methods in place to ensure you make that happen.
• Communication. When you write or speak, folks know exactly what you are saying, and the tone is appropriate to the audience.
• Detailed. Your record keeping is accurate and complete.
• Consensus building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict.
• Flexibility. You can adapt to the needs of the organization, its employees, and its clients.
• Patience. You can work with a diverse array of individuals in crisis and seek to de-escalate situations.
• Awareness. You are alert, focused, and tuned into the work environment.
• Judgement. You model sound decision-making and respond in rapidly changing situations. You take action and involve coworkers and management when necessary, and first responders when warranted.
• Humility. You understand that no necessary task is beneath any of us when it will advance the mission.
• Cooperation. You work well with members of your team and with folks in other departments.
• Growth-minded. You know and embrace that there is always more to learn and do.

Essential Duties and Responsibilities:

• Always maintain a safe and sanitary environment.
• Tolerate unruly client behavior while continuing to provide essential services to those in need.
• Ensure a trauma-informed workplace is achieved and maintained by demonstrating a balance of kindness, competence, and care toward self, others with whom we work, and those for whom we provide care.
• Responsible for enforcing building schedules to include the safety and supervision of individuals, property, meals, and volunteers.
• Staff the front desk, answer phone calls, and monitor security cameras and doors.
• Ability to supervise clients and guests with dignity and mutual respect at all times.
• Provide resource information or triage questions, for individuals and families we serve and to those who call to apply or ask for information.
• Provide crisis intervention and de-escalation for conflict that may arise until resolved or a supervisor or Behavioral Health Coordinator can respond.
• Respond to emergencies, follow building/staff safety and emergency procedures, and call 911 when appropriate.
• Monitor visitors to the property and check-in/out visitors. Ensure visitors follow building rules and policies and remove unauthorized persons.
• Support and assist individuals with their needs as they arise (questions, concerns, hygiene, supplies. mail, cleaning supplies, bedding, food, and more).
• Ability to handle communications with the public, donors, and volunteers via phone or in person.
• Provide clear and accurate information to clients, guests, and the public.
• Walk the exterior grounds and interior property regularly during shifts.
• Complete all client intakes, including relevant background checks (sex offender registry), and exit process.
• Maintain confidentiality.
• Record client interactions and building activities at least once per shift and complete proper documentation.
• Maintain sanitary conditions in all dormitory areas, common areas, and exterior.
• Perform laundry duties for the facility.
• Perform basic maintenance/custodial duties (plunging toilets, turning off water) as needed and report any major maintenance issues to your supervisor.
• Maintain order in the lobby/dining area during food services by coordinating logistics with the Kitchen Manager.
• Provide shadowing opportunities for new team members when assigned.
• Manage your time to focus on the most urgent and most important tasks.
• Answer emails before leaving each day.
• Confirm your time sheets each pay period.
• Attend meetings and training opportunities when requested, or providing notice in advance of inability to attend meetings.
• Assist your coworkers across departments.
• All other duties as assigned by your supervisor, the supervisor on-call, the on-site (shift) supervisor, or other management personnel as required.

Reports to: On-site Shift Supervisor

Full job descriptions available, please email HR-Staff@shelterhouseiowa.org for details.

Requirements

Required Skills:

• Ability to regulate emotions when responding to individuals in crisis.
• Empathetic, trustworthy, honest, and a team player.
• Proficient with Microsoft Office Suite or related software.
• Ability to enter and interpret information from various databases Shelter House uses.
• Strong organizational and communication skills.
• Ability to establish and maintain professional boundaries while working with clients, both at and outside of work.
• Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive solution-oriented and client-centered approach.
• Experience in crisis intervention and problem solving with the ability to diffuse situations without heightening conflict.
• Understanding of or willingness to train in areas such as Housing First, Trauma-Informed Care, Harm Reduction, Diversity, Equity, and Inclusion.
• Strong interpersonal skills, ability to be compassionate and firm toward those using Shelter House services.
• Reliable transportation to get to your designated work site.

Education and Experience:

High school diploma or GED. At least on year of experience in human services.

Physical Requirements:

• Must be able to walk up and down stairs.
• Must be able to lift 30 pounds at times.

Hours:

• 2nd shift: 3:00 PM - 11:00 PM on Weekends

Pay:

The pay rate for this position is $17.75/hour. This role is eligible for a shift differential rate of $1.50/hour over the base rate for shifts occurring overnight. Overnight shifts occur between the hours of 11:00 PM and 7:00 AM.