Description

You are great with people, committed to harm reduction, and you all-caps CARE. Shelter House's Permanent Supportive Housing (PSH) facilities work with tenants in a trauma-informed environment. They help folks access supportive services, coordinate transportation to off-site appointments, and generally manage the ins and outs of our PSH buildings.

Key Responsibilities:

1. Key Responsibility 1 (30% of time): Provide case management services to formally homeless clients so that clients maintain housing, client's health, safety, and welfare needs are met.

So That:

• Utilize motivational interviewing, trauma-informed care, and harm reduction models to provide direct services and service coordination to clients.
• You operate from a Housing First approach.
• You assess client needs, provide appropriate referrals, connect to area resources, and provide the appropriate level of support to each client.
• Provide direct care including, but not limited to, independent living skills, employment assistance, budgeting, on-time rental payments and transportation for clients.
• You complete regular check-ins with clients.
• Coordinate and monitor designated client services including, but not limited to, meetings, appointments, medical follow-up, and hearings.
• Develop and maintain knowledge of resources, services, and opportunities available to clients.
• You deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
• You assist clients with rehousing utilizing Iowa City Housing Authority qualifications while avoiding gaps in permanent housing.

2. Key Responsibility 2 (20% of time): Build rapport and maintain positive professional relationships with clients, landlords, service providers, and other community partners.

So That:

• A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence, and care toward self, others with whom we work, and those for whom we provide care.
• You deliver high-quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
• You respond to client concerns in a timely manner.
• You maintain a high-level of professionalism at all times.
• You demonstrate a high-level of advocacy for clients within community settings both private and public.
• You respond to participant and landlord concerns in a timely manner.
• You build positive relationships with community partners to ensure a high-level of collaboration to best serve populations served.

3. Key Responsibility 3 (30% of time): Accurately record and maintain documentation, files, and data collection as required by local, state, and federal grants.

So That:

• Complete HMIS training within 30 days of hire.
• Confidentiality in client information is always maintained.
• Intake and exit procedures are thoroughly conducted in a timely manner, including any relevant program record-keeping programs, Service Point HMIS documentation, Housing Choice Voucher documentation, and other agency-required paperwork.
• Appropriate program forms pertinent to client information and confidentiality are organized, as complete as possible, and secure.
• Forms and documents are updated, organized, and complete in a timely manner.

4. Key Responsibility 4 (10% of time): Work within a team of Case Managers and Coordinators to ensure continuity of care, this includes attending team meetings, agency-wide meetings/trainings, and frequent communication with the Iowa City Housing Authority.

So That:

• You are actively engaged with department matters, support other staff when crises arise.
• You attend and are actively engaged in required agency meetings, such as all-staff and department meetings, and attend and are actively engaged in required trainings.
• You work collaboratively with the Iowa City Housing Authority to ensure Housing Choice Voucher/Project Based Voucher requirements are fulfilled.
• You complete other duties as assigned by the Permanent Supportive Housing Program Manager.

Reports to: Permanent Supportive Housing Program Manager

Full job description available, please email HR-Staff@shelterhouseiowa.org for details.

Requirements

Qualifications:

• Knowledge, skills, and abilities consistent with a Bachelor's degree in a Human Service related field, or a minimum of one years related experience.
• Demonstrated knowledge and experience with area services, community partners, and resources.
• Commitment to operating within a trauma-informed workplace that demonstrates a balance of kindness, competence, and care toward self, colleagues, and populations served.
• Minimum of one-year direct service experience.
• Proficiency in Windows-based computer environment and Microsoft Office Suite.
• Good written, verbal, and interpersonal communication skills.
• Possess a valid driver's license and reliable transportation to get to and from work shifts.

Interviews with qualified candidates will be conducted on a rolling basis until the position is filled. Shelter House is an Equal Opportunity Employer and a United Way Agency.