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K&g Petroleum Llc
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K&g Petroleum Llc
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11 Months Ago
Customer Service Representative
Shard Inc Aurora, CO
$34k-43k (estimate)
Full Time 11 Months Ago
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Shard Inc is Hiring a Customer Service Representative Near Aurora, CO

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off for Eligible Employees
  • Career Growth Opportunities
Job Summary
We are a small family owned glass company. We provide repair service as well as new installations for residential and commercial properties. We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, detail oriented and is able to remain calm under pressure. 
Responsibilities 
  • Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information and provide solutions
  • Contact customers to verify appointments
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Schedule appointments for service calls
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

Job Summary

JOB TYPE

Full Time

SALARY

$34k-43k (estimate)

POST DATE

05/18/2023

EXPIRATION DATE

04/26/2024

WEBSITE

shardpottery.com

HEADQUARTERS

Yarmouth, ME

SIZE

<25

Show more

Shard Inc
Full Time
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5 Months Ago

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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