This Opportunity

This Opportunity

The Contact Center Customer Service Representative (CSR) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, inbound call customer service and inbound mail response. CSR may be reassigned on a long term or temporary basis to another location, other shifts, or other schedules, to balance manpower or meet the needs of the company.

Your Impact

• Assists with Customer Service calls
• Review license plate images which consist of entering correct license plate, verifying correct vehicle information and DMV information.
• Process customer requests for new and additional transponders.
• Respond to customer emails from the Customer Service Email Inbox
• Process inbound mail, which includes payments, account updates
• Process requests for new ExpressToll accounts
• Perform related duties as assigned by supervisor
• Meet or exceed performance criteria established for the position
• Maintain compliance with all company policies and procedures

Who You Are

Required Qualifications

• Six (6) months or more Customer Service experience required
• Six (6) months or more with heavy volume phone experience in a Contact/Call Center preferred
• Excellent verbal communication skills
• Must be able to pass Skills Assessment Tests to be considered for an interview
• Must be able to pass background and drug screenings
• Ability to adhere to strict attendance requirements
• Ability to achieve and maintain departmental performance standards
• Ability to prioritize and multitask 
• Proficient computer skills in a multi-monitor environment
• Bilingual (English/Spanish) helpful, but not required

Preferred Qualifications

• Six (6) months or more with heavy volume phone experience in a Contact/Call Center preferred

Physical Demands 

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
• Vision for reading, recording and interpreting information
• Frequent speech communication, hearing and listening to maintain communication
• Daily use of computer and keyboard, standard office equipment and telephone
• Ability to access, input, and retrieve information from the computer
• Frequent hand/eye coordination to operate computer keyboard and office equipment

WSP Benefits:  

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary (Colorado only): $20.60 - Bi-lingual $21.21 

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.