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JOB FUNCTIONS
Essential job functions:
Customer Service Support
Support key customers that require special handling, including distributors
Coordinate technical support requests and questions/answers between CSR and technical team – maintain knowledgebase
to ensure that those answers are updated and clearly explained
Inspect quality of product labels to ensure items are printed in accordance with specifications and without typographical
errors
Respond to customer inquiries from our website and through direct email
Assist with maintenance of product creation and pricing in SAP
Respond to CSR inquiries about blocked orders, accounts, credit inquiries
Support finance department with credit card issues as required
Coordinate Customer Authorization program including providing new codes and answering customer inquiries
Issue credits, debits and sales tax refunds as needed
Coordinate timely processing of order investigations, including credit and debit memos
Monitor daily auto order program to ensure release of all orders on time
Order Fulfillment Support
Work with warehouse to ensure product inventory meets the needs of pending orders
Work with purchasing and warehouse departments to monitor status of back ordered product
Work with large distributors to process orders and monitor shipping timelines
Support QC department with product releases
Support Label Coordinator in helping to ensure house labels are properly use by the warehouse – including proofing,
releasing labels, and maintaining the label revision/bulk spreadsheet
Evaluate and process RMAs
Prepare daily reports needed to maintain workflow
Support warehouse with any orders not processing through the system correctly
Monitor daily order status to ensure timely order fulfillment
Monitor and release back orders as needed, proving ETAs when possible
Secondary job duties:
Back-Up for All Customer Service duties as needed, including:
Confers with customers by phone or in person and receives orders and requests for information
Confers with production, sales, shipping, or common carrier personnel to expedite or trace missing or delayed shipments
Answers routine questions from customers regarding product information
Consults with customers on private label design requirements as needed
Review and offer suggestions for the handling of Order Investigation Forms
Other duties may be assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.
Education:
High school diploma required. College degree with knowledge or educational training in nutrition or related field is a plus.
Experience:
Minimum of three years’ experience as a customer service representative, one of those years being as a lead, supervisor, or
administrator, is required.
Skills & abilities:
Must be detail-oriented
Accurate data entry skills
Able to work independently and with a team
Able to multi-task and prioritize
A pleasant phone manner and out-going personality are essential.
Computer skills:
Must be proficient with Microsoft Office Suite applications – Immediate to Advanced Excel skills required. Must be familiar
with database/order processing software systems. SAP experience a plus.
OTHER INFORMATION
Supervisory Responsibilities:
None
Work Environment:
This position works in an office environment which is temperature controlled and in a manufacturing environment where there
is varying temperatures and dust.
Physical Demands:
Must be able to sit or stand as needed to get tasks completed
Travel:
None
BENEFITS
Pay: $26.00-$26.40 DOE
Schedule: Monday-Friday 7:30AM-4:00PM
Full Time
Consumer Goods
$34k-43k (estimate)
03/27/2024
05/26/2024
sfihealth.com
RENO, NV
200 - 500
DENNIS MEISS
<$5M
Consumer Goods
SFI Health are global leaders in developing & delivering human microbiome and cognitive natural health solutions that enable people to make informed health choices confidently. We believe we have the responsibility to bring proven natural health solutions to peoples healthcare needs. Our guiding principle is that our people act with integrity, courage and passion to: Make a difference Progress human quality of life Act on learnings Perform to promises made Promote diversity
The job skills required for Coord, Customer Service include Customer Service, CSR, Microsoft Office, Data Entry, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Coord, Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Coord, Customer Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Coord, Customer Service positions, which can be used as a reference in future career path planning. As a Coord, Customer Service, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Coord, Customer Service. You can explore the career advancement for a Coord, Customer Service below and select your interested title to get hiring information.