As a Automotive Tech Support Rep for Dorman Products at our Powertrain Industries location, you will beresponsible for the complete handling of customer orders and answering technical questions.

PRIMARY DUTIES:

* Fulfill promises made to customers 100% of the time or notify them of changes

* Pro-actively track customer orders to ensure on-time shipping

* Handle arrangements for shipment of product

* Answer phones providing feedback to customers as requested

* Tech line phone support including quality control follow up

* Work with material and production groups as needed to alert customers of potential backorders

* Ability to learn products, multiple systems and customer portals

* Maintain accurate work Instructions as customer requirements or processes change

* Other duties as assigned

QUALIFICATIONS / EDUCATION / EXPERIENCE:

* High School Diploma or equivalent

*Have general automotive parts experience

* Have good organizational skills

* Maintain a positive and professional demeanor

* Ability to handle complaints regarding unpleasant situations or conflicts

* Ability to multi-task with attention to detail

* Customer Service experience in an automotive or manufacturing environment desired

* Proficiency in Microsoft Office and familiarity with Google Docs

* ERP/MRP experience in a manufacturing environment desired