The Senior Configuration Analyst is responsible for application configuration including project planning, execution, and implementation of changes to our Care Management Software. In addition, they are responsible for ensuring accurate, timely, and efficient configuration of the Software. You will possess expertise in analyzing application configuration to ensure it is efficient in setup and functionality.

Salary: $109,341 to $121,489

WHAT YOU'LL DO

• Perform implementation and configuration activities including prototyping, analysis, system configuration, operational implementation and process documentation.
• Adhere to SFHP’s Change Management/Release Management Policies and Procedures, including submitting appropriate change requests timely and producing required documentation to support changes.
• Demonstrate subject matter expertise across multiple key modules in Jiva.
• Recommend configuration best practices to peers and support training efforts.
• Review functional design and business requirements per established peer review guidelines to ensure quality control.
• Review application release notes, report application defects to vendors and support application upgrade efforts.
• Develop and recommend best practices for system design and configuration.
• Work in conjunction with UAT and end-users as needed to develop and execute appropriate test plan to verify configuration changes work as intended.
• Collaborate with system end-users to recommend and develop operational processes and /or process improvements in conjunction with system development work.
• Document functional specifications for system solutions and enhancements to existing business systems.
• Communicate results through written documents and maintain configuration database.
• Identify opportunities for process and quality improvement.
• Support team onboarding and training efforts.
• Successfully engage in multiple initiatives simultaneously.
• Perform other related duties and special projects as assigned.
• Foster an environment that solicits and enlists diverse and inclusive perspectives and approaches to better serve our staff, our members and our providers.

WHAT YOU'LL BRING

• A Bachelor’s degree in MIS, Public Health, Business, or other related fields, which may be substituted with equivalent work experience
• Prior experience at a healthcare organization, particularly at a managed care health plan preferred
• 5 or more years of experience as a Business Systems Analyst and/or Configuration Analyst
• Jiva configuration and testing experience preferred
• Implements, monitors, utilizes, supports and communicates agreed upon departmental performance competencies metrics
• In-depth understanding of health care data sets such as member eligibility, authorizations and claims.
• Excellent communication skills, ability to exchange information with business and technical audiences at all levels.
• Ability to meet deadlines, multi-task, problem-solve and identify and use appropriate technology to solve business problems.
• Must be able to utilize analytic skills to conceptualize and envision the impact of change and propose new ways to do business.
• Ability to produce accurate and precise work, detect discrepancies and resolve discrepancies all while meeting deadlines.
• Ability to work effectively, independently, and as part of a team.

WHAT WE OFFER

A competitive and robust compensation package, including:

• Health benefits
  • Medical: You’ll have a choice of medical plans, including options from Kaiser and Blue Shield of California. Employee-only coverage in the HMO plans is currently available at no cost and dependent coverage is heavily subsidized by SFHP.
  • Dental: You’ll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
  • Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
• Retirement – Employer-matched CalPERS Pension and 401(a) plans, 457 Plan
• Time off – 23 days of Paid Time Off (PTO) and 13 paid holidays
• Professional development: Opportunities for tuition reimbursement, professional license/membership.
• An opportunity to work in a vibrant atmosphere with the most amazingly talented people who are shaping the future of healthcare!
• The chance to make a difference in the lives of many San Francisco residents!

Established in 1997, San Francisco Health Plan (SFHP) is an award winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000 members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.