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** Front Desk Attendant**
**Job Category****:** Administrative & Clerical **Requisition Number****:** FRONT003696 Showing 1 location **Job Details**
**Description**
**Corps/Department:** Denver Red Shield
**Reports to:** Center Director
**FLSA Status:** Non-Exempt, Part-Time, 25 Hours Per Week
Looking specifically for these shifts: Thurs-Sun: Thurs. 2pm-11:30pm, Fri. 1pm-8pm, Sat. 9am-2pm, Sun. 10:00am-2pm
This is a part time, non-exempt, hourly position at $14.77/hour, 25 hours per week with vacation and sick time.
**Position Summary:**
The Front Desk Attendant is responsible for maintaining and monitoring the safety of both members and employees throughout the center. It is the face of the Denver Red Shield and is responsible for providing a warm, welcoming environment which includes providing exceptional customer service experiences. Responsibilities include verifying memberships through the POS (Point-of-Sale) system, diffusing stressful situations, providing information and answering questions, and communicating with members in an authoritative and compassionate manner.
**Qualifications, Education and Work Experience:**
- High school diploma or GED equivalent required
- Must have or obtain CPR and AED certification, and attend all necessary TSA safety training classes.
- Excellent communication skills so as to facilitate good communication between staff, volunteers, and children.
- Ability to use and teach standard office computer programs (i.e. Microsoft Office).
- Must be a self-starter and a team player, perform well with minimal supervision.
- Spanish speaking a plus.
**Knowledge, Skills and Abilities Required:**
- Must have good written and verbal communication skills.
- Able to handle multiple tasks/projects at one time.
- Ability to learn and utilize the CCMS system, including cash handling.
- Willingness to continue educational skills as necessary for job performance.
- Able to relate to people in a courteous and professional manner with good interpersonal skills, maintaining a non-judgemental attitude in working with customers, clients, members and staff.
- Must be capable to perform essential duties in an office environment to include using a computer and answering phones.
**Scope of Position/Essential Functions:**
- Greet indivuals as they enter the building to ensure they feel welcome and have a positive experience by providing prompt, courteous service.
- Answer phones; handle routine calls and direct calls to the proper department/ program. Take and pass messages as needed.
- Make telephone calls as requested (e.g., meeting reminders).
- Maintain front desk area keeping it clean and in order.
- Keep the center information board current.
- Work with staff on special projects.
- Maintain progressive knowledge of all programs and facilities.
- Oversee daily operation of membership kiosk including membership check-in, payments and updating member records.
- Open and close building as necessary.
- Adhere to professional standards of practice. Appropriately represent The Salvation Army to the community.
- Maintain confidentiality in all areas.
- Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers and supervisors. This includes, but is not limited to, such actions as: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of others property and person; and professional and appropriate communication to and about clients, co-workers and supervisors.
- All other tasks as assigned.
**Qualifications**
**Skills**
**Required**
**CPR/AED** *Novice* **Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
GED or better.
High School or Equivalent or better.
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Full Time
$31k-41k (estimate)
05/31/2024
06/15/2024
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