seca – Precision for health, the global market leader in medical measuring systems and scales is dedicated to helping healthcare professionals overcome complex challenges with simple solutions that go beyond height and weight. Since 1840, seca continues to evolve with practical innovations that deliver more advanced and comprehensive care to optimize time, efficiency and everyday medical processes. Examples include networked measuring stations that communicate with each other, service and software systems that simplify medical routines and the medical Body Composition Analyzer (mBCA) which uses Bioelectrical Impedance Measurement (BIA) to revolutionize diagnostics and treatment. In addition to sales via our eighteen branch offices, seca products are also exported to over 110 countries.

seca has remained 100% family owned and lead by its fourth generation. We pride ourselves on being innovators, creators and most of all disruptors in the medical equipment arena. Our award-winning designs and revolutionary integrated technology allows us to push the boundaries and set new standards for the medical community.

POSITION SUMMARY

seca North America is looking for an outgoing and highly organized Customer Service Representative to assist with managing daily business activities and administrative tasks. The responsibilities would include performing Customer Service tasks, such as entering customer orders, responding to customer inquiries and phone calls.

To be successful as a Customer Service Representative, the ideal candidate will possess strong skills in resolving problematic situations efficiently and have excellent communication and organizational skills.

Responsibilities:

• Entering customer orders and responding to customer inquiries
• Answer incoming calls and direct to appropriate departments
• Provide product information via the phone and email
• Set up customer returns
• Special projects as assigned

Requirements:

• Excellent communication and people management skills.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office.
• SAP experience a plus
• Ability to multitask and prioritize.
• Self-starter with strong problem-solving skills.

Job Type: Full-time

Pay: $52,500.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer Support & Client Services Occupations: 2 years (Preferred)

Work Location: In person