Position Summary:

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving concerns.

Education and Experience:
Required: High school diploma 1 – 2 years customer service experience
Preferred: 3 years of customer service experience

Duties and Responsibilities:
1. Assist the outside sales department with order entry, order status, pricing, follow-ups, and any customer needs.
2. Provide timely and professional responses to all customer emails and calls, including new order requests, new quote requests, part inquiries, expediting requests, and order status updates.
3. Enter orders and quotes in an accurate and timely manner. Follow up on orders and quotes until billing receives them.
4. Resolve customer requests and concerns by collaborating with teammates and management.
5. Complete minor parts and technical cross training as required.
6. Monitor specifically assigned accounts.
7. Maintain accurate customer records.

Required Skills and Abilities:

• Excellent verbal and written communication skills.
• Excellent sales and customer service skills.
• Ability to handle changing priorities and challenges.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite.
• Ability to learn ERP and CRM software.

Working Conditions and Physical Requirements:

• General office environment with some exposure to industrial shop environments.
• Prolonged periods sitting at a desk and working on a computer.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person