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Summary:
Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves providing a high level of communication with customers and co-workers, providing superior customer service, scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, and other duties as assigned.
Duties and Responsibilities:
Minimum Qualifications:
Truck Country / Stoops Freightliner-Western Star Offers:
Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.
Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.
Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.
Full Time
Retail
$35k-44k (estimate)
03/25/2024
05/24/2024
truckcountry.com
NEW HAVEN, IN
200 - 500
1958
GARY HORTON
$50M - $200M
Retail
Truck Country is the largest Freightliner dealers in the U.S. today, serving customers at 23 locations in Iowa, Wisconsin, Indiana, Ohio and MInnesota. For over 58 years, Truck Country has offered new and used medium and heavy duty trucks, expert service, an extensive parts inventory, and helpful financing options. Dealerships can be found in Cedar Rapids, Davenport, Decorah and Dubuque in Iowa, and De Forest (Madison), Green Bay, Kaukauna (Appleton), Marinette, Minocqua, Milwaukee (north), Oak Creek (Milwaukee), Rothschild (Wausau), Sheboygan and Shullsburg in Wisconsin. Truck Country is part... of the McCoy Group Inc., which was founded by Robert McCoy in Shullsburg, Wis. in 1958. Today, the company is still family owned and is operated under the leadership of the McCoy family. Corporate offices are located in Dubuque, Iowa.
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The job skills required for Customer Service Advisor include Customer Service, Billing, Scheduling, Written Communication, Leadership, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Advisor positions, which can be used as a reference in future career path planning. As a Customer Service Advisor, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advisor. You can explore the career advancement for a Customer Service Advisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advisor job description and responsibilities
They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
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Listened attentively to customers needs to ensure a positive customer experience.
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Service representatives receive basic technical training and attempt to help customers resolve minor problems over the phone.
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Customer complaints are often assigned case numbers that are used to track the progress of each case.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advisor jobs
Provide customers with solid solutions that meet their needs.
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Provide technical support to clients; troubleshoot systems.
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Promote service retention while reducing cancellations.
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Stop Complaining About Missed Calls.
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Confident with the ability to communicate to customers, colleagues, and staff at all levels.
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Step 3: View the best colleges and universities for Customer Service Advisor.