Job Description - Customer Service Representative (213650) **Job Description**

Customer Service Representative - **Job Number:**

213650 - Full-time Mon-Fri 7am to 4pm **Shift**

: 1st Shift Schneider is seeking a high energy Customer Service Representative to collaborate and provide creative solutions that exceed Driver and customer expectations. In this role, you'll ensure customer service pick-up and delivery requirements are met, achieve equipment performance standards, maintain an excellent safety record and retain safe Drivers who provide excellent customer service.

**About the role:**

* Work closely with Drivers to meet customer needs with an emphasis on safety and resolving potential customer service, cargo claims, maintenance and equipment issues

* Establish and maintain positive working relationships with Drivers and Customer Service

* Schedule required training and ensure completion by the Driver

* Coordinate routine pay settlement questions for Drivers

* Maintain consistent attendance while exhibiting behavior in alignment with our core values.

**Ideal candidates will have:**

* Have a high school diploma, GED or have equivalent work experience

* Effective and efficient oral and written communication skills

* The ability to work effectively in a high-pressure team environment, strong attention to detail, and time management skills

**Company Overview:**

Schneider is a premier provider of transportation and logistics services. Our legacy started in 1935 with one truck and a dream. Since then, Schneider has been safely delivering superior customer experiences and has grown to become a multi-billion dollar leader offering one of the broadest service portfolios in the industry. Schneiders development and use of cutting edge technology is revolutionizing the industry. Always delivering, always ahead.

**The Schneider Way:**

* We treat our customers, associates, shareholders and suppliers with integrity, dignity and respect.

* We are a desirable employer due to our dedication to achieving mutually beneficial, lasting relationships.

* We are a responsible member of the community.

**Core Values:**

* Safety-first and always

* Integrity in every action

* Respect for all

* Excellence in all that we do

Rise to the challenge and become a part of the Schneider family. Be the difference with a leader in an industry that impacts the world. Apply today at http://www.schneiderjobs.com.

**Schneider is an equal opportunity employer.**

Diversity Statement : Diversity, Equality and Inclusion at Schneider: Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Navigate to the following link https://schneider.com/about-schneider/diversity-and-inclusion to learn more about DEI at Schneider. **Job**

: Customer Service **Primary Location**

: USA-ARIZONA-Phoenix **Job Posting**

: Dec 20, 2021, 4:44:51 PM