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As a Customer Service Key Account Specialist at Schaefer Plastics, you’ll ensure client satisfaction and maintain strong relationships with large Tier 1 key accounts.
Strong communication, problem-solving, and organizational skills are essential for success in this role.
Description of responsibilities :
Client Relationship Management : Cultivate robust relationships with key account clients. Understand their needs and ensure satisfaction with products or services.
Effective Communication : Serve as the primary point of contact for key accounts. Address inquiries, concerns, and requests promptly and effectively.
Issue Resolution : Proactively identify and resolve customer issues or complaints. Maintain positive relationships to ensure customer retention.
Coordination and Collaboration : Collaborate with internal teams (sales, manufacturing) to address client needs, implement solutions, and optimize processes.
Account Maintenance : Manage account information, contracts, and agreements. Ensure accuracy and compliance with company policies and regulations.
Customer Advocacy : Champion the needs and priorities of key account clients within the organization. Ensure alignment and support.
Sales Support : Assist throughout the sales process for key accounts. Prepare quotes, process orders, and coordinate with other departments.
Liaison Role : Act as a bridge between key accounts and internal departments at Schaefer Plastics. Coordinate with marketing (customized artwork), manufacturing (work orders), and shipping (delivery).
Reporting and Accountability : Track and report on account activity (sales, receivables, warranty claims, returns). Maintain detailed records and provide regular reports to management.
Essential Skills :
Qualification Requirements :
PI239701329
Last updated : 2024-04-28
Full Time
$72k-95k (estimate)
04/29/2024
05/15/2024
The job skills required for Key account specialist include Customer Service, Problem Solving, Effective Communication, Sales Process, Work Ethic, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Key account specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Key account specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Key account specialist positions, which can be used as a reference in future career path planning. As a Key account specialist, it can be promoted into senior positions as a Private Banker II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Key account specialist. You can explore the career advancement for a Key account specialist below and select your interested title to get hiring information.