1 Help Desk Technician Job in Plymouth, MN
Satellite Shelters, Inc. | Satellite Industries, Inc. is Hiring a Help Desk Technician Near Plymouth, MN
Position Summary: In your role as a Help Desk Technician, your primary focus is on Customer Service. This position will be the first point of contact for most end user interactions, usually via phone or email. You will assist the MIS team with basic troubleshooting and support of the IT infrastructure and end user equipment. You demonstrate effective Communication Skills when assisting users with technical issues, ensuring prompt and clear resolution. Problem Solving Abilities are crucial in diagnosing and resolving user problems, and Team Collaboration is evident when working with colleagues to address complex issues efficiently. This is the equivalent of a “level one” support technician.Essential Functions:Technical Support and Assistance:
- Provides technical support identifying, investigating, and resolving users’ problems.
- Creates training material for basic system use and provides on-demand training for staff as needed.
- Collaborates with the MIS team to identify system requirements as they pertain to our standard operating procedures and suggests potential systems or process modifications to meet the specifications.
- Maintains knowledge of trends, technological innovations, developments, and best practices.
- Create support tickets and maintain communications with end users.
- Monitors systems, conducts testing, and gathers data to escalate issues to MIS staff.
- Coordinates with 3rd party support partner to resolve system errors when unable to resolve them internally.
- Maintains system documentation (records of system outages, upgrades, internal customizations, and revisions).
- Uses general troubleshooting procedures to resolve problems.
- Collaborates with other staff to research.
- Performs other related duties as assigned.
- We are looking for someone that would be open to working a night shift remotely to help us provide coverage for Satellite Industries in Europe. Exact times to be established
- Proficient with or able to quickly learn systems and software used by the organization.
- Proficient with Microsoft Office 365 based applications
- Ability to explain technical issues to technical and nontechnical staff and customers.
- Excellent written, interpersonal, and verbal communication skills with the proven ability to collaborate with a team.
- Excellent problem-solving, analytical, time management skills, attention to detail, and organizational skills.
- Demonstrated Conduct that is in Alignment with Satellite’s Circle of Culture
- Associate of Applied Science degree in computer science or relevant/related field experience required.
- At least two years of experience in customer service-related position (retail/phone support/other)
Job Summary
Full Time
$49k-60k (estimate)
05/12/2024
08/06/2024
The job skills required for Help Desk Technician include Help Desk, Troubleshooting, Customer Service, Technical Support, Problem Solving, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
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