Requisition ID:268219
Work Area: Information Technology
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

ABOUT THE GMP TEAM

GMP team is a part of Global Cloud Services (GCS) organization and the Platform and Services (PSO) department. GMP team is responsible for operations and management of SAP internal GMP IaaS platform, which runs PaaS/SaaS solutions from various Cloud LoBs (line of businesses). GMP is the largest and the most critical productive IaaS platforms in different SAP DCs world-wide. The most critical goal for GMP team is to safeguard GMP IaaS platform to have zero-outages and minimum of MTTRs.

EXPECTATIONS AND TASKS

As a technical project manager, you are responsible for the agile project management of GMP IAAS/PAAS SCRUM and Kanban teams. You are responsible for the project management and backlog prioritization, addressing problem management and ad-hoc incident management topics in the agile project teams, root cause analysis and improvements for the GMP platform. You will also play a key role in establishing, maintaining, and enforcing standards that will ensure the platforms stability and quick provisioning, allowing agile delivery for all projects. You support the team on the daily, ever-changing operations as well as sprints, support decisions, and escalations. With our framework, we want to address SLAs targets with our clients vertically (compute-> storage-> network), driving projects that include implementation, quality improvement, automation, and optimization of the IAAS/PAAS processes and execution. You should be able to work functional silos (network, backup, compute, storage) and other organizational units (architecture, design and engineering) to drive values to Cloud LoBs and external customers. You must be able to discuss, negotiate, and determine the best solutions for the interest of SAP. 

WORK EXPERIENCE AND REQUIREMENTS

• Strong project management skills and strong orientation towards results
• Customer focused and service oriented
• Experience and know-how of Agile project management methods such as SCRUM & KANBAN (Lean can be an advantage)
• Understanding and expertise with project management tools like Jira and Confluence
• Experience with reporting and dashboard creation
• Ticket handling experience with ServiceNOW is an advantage
• Sponsor and drive projects, refine backlog, identify risks, and align priority
• Solid understanding of the Cloud Infrastructure - IAAS and PAAS Models
• Background in Linux, Windows, Data Bases, Storage, Network, virtualization, public cloud offerings is a plus
• Knowledgeable with IT hardware/infrastructure
• Experience and understanding of ITIL structure/processes including Service Delivery, Incident Management, Problem Management, Change Management
• Experience and understanding of Cloud IAAS and PAAS offerings
• Excellent communication (fluent in English, German is an advantage)
• 3 years of diverse working experience in IT infrastructure as a System Administrator and/or DevOps/SRE engineer
• 5 years of experience in technical project management across international teams

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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