What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

SAP NS2 Associate Technical Quality Manager-Virtual-19073

100% Travel

COMPANY DESCRIPTION

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a U.S. Citizen; NS2 does not offer Visa sponsorship for this role

All internals must have manager’s approval to transfer

POSITION DESCRIPTION

SAP National Security Services, SAP NS2, is seeking an Associate Technical Quality Manager. The TQM will be a member of the NS2 Service and Support MaxSecure Delivery team, responsible for Premium Engagements delivery execution contributing to the revenue and growth initiatives of NS2 support as it relates to the delivery of MaxSecure engagements, support services and associated support contracts (SPSLE/SES). The TQM will be directly engaged in the delivery MaxSecure contract components, in collaboration with customers, the SAP AGS COE, BackOffice, NS2 COE, NS2 BackOffice, SAP Consulting, and SAP Active Global Support.

EXPECTATIONS AND TASKS

Management of NS2 Premium Engagements delivery of MaxSecure contract deliverables;

Management of complex customer relationships/engagements with DOD, federal/state/local government, public, and private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES) establishing engagement governance set-up and delivery team integration;

Development and delivery of the proposed risk mitigation plan, engagement framework, describing how services address customer risk areas to all levels within the customer including C Level;

Ensures complex engagements are technically planned and executable (or stabilized if necessary), to address issue/risks to avoid business impact to the customer and engagement escalation.

Plan and execute MaxSecure onsite services for the delivery of a sequence of technical risk mitigation services for implementations and optimization as well as operations focused services for Application Operations and Technical Operations.

Strategic Planning & Engagement Delivery

Establishes and maintains ongoing executive level relationship with customer stake holders with complex SAP customers engaged with National Security Services (NS2) under a MaxSecure agreement.

Owns MaxSecure contracts and associated customer programs covered under the scope of contracts for defined region.

Participates in regular on site meetings with customer executive level to ensure NS2/MaxSecure engagement charter, focus, and delivery results meet expectation of customer (gain signoff) and that delivery KPIs are in line to maintain profitability/margin/revenue requirements.

Leadership, Mentoring, and Collaboration

WORK EXPERIENCE

Requires 2 years of work experience in business software implementation consulting and/or support;

Requires 2 years of work experience managing or delivering SAP engineering, maintenance, or maintenance related services; and

Demonstrated experience in expert level customer facing communication and presentation skills with executive level.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

Prior experience in ERP software implementation;

Prior experience in software services sales, contract management and/or negotiations required; and

Knowledge of the SAP Maintenance Portfolio, its value and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:293544 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 100% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - USA