ABOUT US

Africa has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035. Fuelled by this, our mission is to create work opportunities for millions of Africa's youth and solve the world's shortage of technology talent.

Our company SAND has 450 staff members from 48 countries with plans to acquire several companies around the world to become a multi-billion dollar global technology services provider that employs over 100K employees across the globe.

We have 2 brands represented in our ecosystem:

• With ALX , we're cultivating the fastest-growing pool of technology talent globally, training aspiring professionals in software engineering, cloud computing, data science, and Salesforce across over 60 countries. ALX fosters a vibrant community for top tech talent, igniting transformative careers by connecting top technology talent with extraordinary opportunities for impact.
• Through Sand Technologies we support enterprises and scale-ups around the world to develop world class technology products, build great technology teams, generate more revenue, and deliver outstanding customer experience. Our clients include one of the largest cloud computing providers in the world as well as Bestseller A/S (Denmark), Create Prime (New Zealand), Stanbic Bank (Kenya), and Tamara (Dubai).

With varying levels of expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc, we provide unparalleled opportunities to technology talent worldwide while reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.

We do hard things!

ABOUT THE ROLE

As the Program Manager , you will be responsible for:
Systems Management: LMS

• Oversee the Learning Management System (LMS) setup and content deployment.
• Collaborate with technical teams to ensure the LMS is optimized for effective learning.
• Monitor LMS analytics to track learner progress and engagement.
• Provide support for LMS-related issues and improvements.

Systems Management: Community Platform

• Oversee the setup of the Community spaces and learner enrolment.
• Collaborate with technical teams to ensure the Community Platform is optimized for effective communication and collaboration among learners.
• Monitor the Community platform analytics to track learner engagement.
• Provide support for technical-related issues and improvements.

Community Management:

• Cultivate a positive and engaging learning environment among learners.
• Facilitate communication channels, forums, and live office hours for interaction.
• Ensure learner queries and concerns are addressed promptly and accurately.

Data Management / Program Analytics & Reporting:

• Coordinate with technical teams to ensure that the LMS is equipped with the necessary analytics and tracking capabilities.
• Define the data points / key metrics that need to be tracked throughout the program.
• Analyze the collected data to gain insights into the program's performance, learner engagement, and effectiveness of instructional content.
• Generate regular reports on key metrics, providing insights to the team for informed decision-making.
• Use this information to make data-backed decisions and implement strategies to enhance the program's overall quality and impact.

Stakeholder Management:

• Establish strong relationships with relevant stakeholders, and experts.
• Coordinate with internal teams to align course objectives and program goals.
• Communicate program updates to relevant stakeholders.

Program Management

• Develop a detailed program roll-out plan with clear milestones, timelines, and responsibilities for each stage of the learning journey.
• Track progress, identify potential bottlenecks and ensure timely completion of tasks.
• Program Monitoring & Evaluation:
• Coordinate learner feedback collection & program evaluation to inform the program design and delivery.
• Develop innovative ways to improve the program delivery and implement these with the support of relevant stakeholders

Program Playbook:

• Develop / contribute to the program / team playbook to document program processes for use by other program teams / future cohorts.

People Management:

• Ensure responsibilities, KPIs and OKRs of all team members are clearly defined and shared.
• Update team on key decisions, communicating effectively and on time.
• Drive the hiring process for technical mentors and CAs/interns.
• Coordinate the onboarding and training process for all new team members.
• Regularly provide feedback on deliverables and performance, adequately supporting and challenging the team.

REQUIREMENTS:

• Strong knowledge of business processes and experience leading people related functions.
• You have a high level of accuracy and a strong attention to detail. You pay close attention to all of the small particulars when working on a task or project.
• Experience with managing large cross-functional complex projects/programs, coupled with a detailed understanding of the risks and milestones to cross.
• A demonstrated ability to problem-solve and rapidly follow-through on deliverables.
• Strong collaborative capabilities: you are a team player and can influence your peers to drive results.
• Humility and openness to feedback: you proactively seek feedback for improvement and have an insatiable curiosity and hunger to grow.
• You have a self-starter mindset and are comfortable with ambiguous, ever-changing situations
• You are comfortable leading and executing in a fast-paced working environment with tight precision.

KPIs:

• Program Show-up Rate (i.e. % of enrolled/confirmed learners who "show-up" / log in to the portal at least once during onboarding).
• Program Activation Rate (i.e. % of enrolled/confirmed learners who submit milestone 1/complete onboarding).
• Program graduation/retention rate (Target: minimum 5% improvement from baseline cohort over cohort during growth phase).
• Program NPS and CSAT.
• % of active learners who complete the placement self-reporting form.
• Average learner quality/composite score.

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Would you like to join us as we work hard, have fun and make history?