Classification: Full-time, Exempt

Reports to: Chief Program Officer

Work location: Upper East Side - Onsite

ABOUT US:

Neighborhood Coalition for Shelter (NCS) helps New Yorkers who have a history of homelessness, often compounded by mental illness or substance use, to achieve their highest level of independence. We were established in 1982 by faith and community leaders on Manhattan’s Upper East Side who believed that homelessness is the responsibility of the entire community. More than 40 years later, we are still guided by the principle that neighbors should help neighbors.

Today, NCS offers an array of groundbreaking housing and supportive services, including counseling, substance use treatment, vocational and educational programs, and employment support, and we are poised for further growth.

NCS provides New Yorkers who are homeless or at risk of homelessness with a home, a community, and access to the services that they need to thrive.

POSITION SUMMARY:

This is a great opportunity for an individual with clinical experience and a creative, entrepreneurial mindset to grow a successful program that currently has a small number of clients. You will manage the clinic, including ensuring a strong referral pipeline and program growth. This role, because it is client-facing, will at times require direct client interaction that supports and creates an environment of community.

Reporting to the Chief Program Officer, the Program Manager will be responsible for the management, administration, outreach, and clinical functions of the program. You will bring strong sensitivity to the needs of dually diagnosed homeless and formerly homeless individuals. The small size of this program gives the Manager the opportunity to have a hands-on approach to day-to-day clinic operations, providing oversight, support, training, and strategic guidance. Chance for Change is poised for growth and needs an innovator who can balance program management with a significant externally facing role in the community.

The Chance for Change program is an OASAS-licensed clinic (part 822) located on Manhattan’s Upper East Side. It is an outpatient substance-use treatment program that primarily serves homeless adults living with the challenges of substance use disorders. The clinic and “harm reduction” model meet clients where they are on the path to stability and connect with their desire to change in a collaborative, respectful, and empathic environment. Individual and group therapy sessions focus on sobriety as well as helping our clients manage challenges including mental illness, chronic medical conditions, homelessness, unemployment, and other life stressors. The comfortable “clubhouse” environment allows clients to spend time in a safe sober supportive space.

RESPONSIBILITIES:

CLINICAL

• Implement NCS’s vision for the program, which is informed by a harm reduction model, including creating a safe, welcoming environment that combines substance use treatments services and more comprehensive services.

• Collaborate with the program’s Medical Director to ensure compliance with OASAS regulations and staff development.

• Provide individual and group counseling for clients.

• Create a client-focused clinic environment.

• Develop or institute new therapeutic and recreational groups and activities that enhance the clients’ overall well-being.

• Facilitate a multi-disciplinary team approach, ensuring integration of agency-wide programs and goals.

MANAGEMENT/ADMINISTRATION

• Supervise and oversee administrative and clinical compliance and quality assurance.

• Supervise and monitor program compliance, record-keeping, and documentation.

• Ensure compliance with OASAS regulations, including the timely submission of monthly statistical reports through OASAS’s Client Data System and agency reporting requirements.

• Hire, train, and supervise staff (2 FT counselors, PT biller, PT nurse practitioner, and PT medical director; team is anticipated to increase with program growth).

• Develop program budgets with Chief Program Officer and Chief Financial Officer and monitor expenses and revenue.

• Supervise the program’s biller to maximize revenue collection and ensure reconciliation of all billing.

OUTREACH

• Assume primary role in developing and maintaining outreach activities to increase and maintain steady stream of referrals to the program.

• Work with NCS’s communications team to develop collateral materials to promote the program to referral sources and potential clients.

Perform other job-related duties as assigned as needed.

QUALIFICATIONS:

Specific requirements include:

• Personal qualities of integrity, credibility, and a commitment to and passion for NCS’s mission.

• Licensure such as CASAC-Adv., CASAC-MC, LMSW, or LCSW required.

• Master’s degree in social work or a counseling related profession is preferred.

• Minimum of 1 year of supervisory experience in an OASAS-licensed clinic (part 822).

• Minimum of 3 years of experience with clinical substance use disorder treatment, including familiarity with mental health/co-occurring disorders and homelessness.

• Understanding of, and belief in, the harm reduction model.

• Experience with program development, growth, implementation, and project management strongly desired.

• Motivated to develop and implement a networking and outreach plan that results in increased client enrollment and program growth.

• Organized, with strong administrative skills.

• Proficient in using technology as a management reporting tool, including experience using AWARDS (or similar) database.

• Excellent verbal and written communication skills with exceptional attention to detail; bilingual in Spanish highly desired.

Additional requirements:

NCS is committed to maintaining a safe and secure workplace for our employees and clients. Please be advised that regulatory agencies mandate all potential employees

• successfully complete a background screening process that includes fingerprinting prior to employment. A section of the background screen requires address history for the last 28 years.

• are required to be fully vaccinated against COVID-19. If you are selected for the position, proof of full vaccination against COVID-19 will be required as part of the onboarding process.

SALARY RANGE: $60,000 - $67,000

Final salary will be determined based on various factors which may include internal equity, work experience, skills, knowledge, education and/or certifications.

BENEFITS:

NCS offers a generous benefits package including medical, dental and vision insurance, paid vacation, sick days, paid holidays, 403 (b) retirement plan, disability, life insurance, and more.

HOW TO APPLY:

As expressed interest in the role, please submit a cover letter and a resume to search@ncsinc.org

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities—including women, LGBTQ , and people of color—are less likely to apply to jobs unless they meet every single qualification. NCS is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging—so if you’re excited about this role but your experience doesn’t perfectly fit every qualification in the job description, we encourage you to still consider applying. You may be just the right candidate for this role or another one of our openings!

Equal Opportunity Employer

NCS is committed to creating a diverse work environment and is proud to be an equal opportunity employer. NCS does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.