Join Sam Chau Farmers Agency, a reputable insurance provider dedicated to serving the Pasadena, California community. At our agency, we foster a positive and inviting environment where employee contributions are valued, and client satisfaction is our top priority.

We are currently seeking a Customer Service and Sales Representative to join our team. In this role, you will be responsible for providing exceptional service to our valued clients.

Your main duties will include assisting customers with insurance inquiries, processing policy changes, and identifying additional sales opportunities to meet their insurance needs.

If you are passionate about helping others, delivering excellent service, and thrive in a fast-paced environment, we welcome you to apply to be part of our team at Sam Chau Farmers Agency.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Client Interaction : Provide excellent customer service by assisting clients with inquiries and policy changes.
• Sales Support : Recommend and cross-sell insurance products to meet clients' individual needs.
• Communication : Communicate effectively with clients to address their concerns and provide solutions.
• Client Follow-Up : Proactively follow up with clients to ensure satisfaction and address any additional needs.

Requirement

• Communication Skills : Excellent verbal and written communication abilities to interact effectively with clients and team members.
• Customer Focus : Strong customer service orientation with a commitment to delivering exceptional service.
• Organizational Skills : Ability to manage multiple tasks efficiently and prioritize work effectively.
• Insurance Knowledge : Basic understanding of insurance products, services, and industry practices.
• Reliability : Dependable and punctual with a strong work ethic and professional attitude.
• High School Diploma : Minimum educational requirement; additional certifications or licenses are a plus.

Last updated : 2024-05-09