Essential Duties andResponsibilities

• Screenand route patient calls efficiently.
• Ensureaccurate registration, appointment scheduling and follow-up appointment in EPICCare Practice Manage System.
• Respondto patient’s questions and needs.
• Updatingpatient information by editing, canceling and re-scheduling appointments asnecessary according to clinic Polices and Procedures.
• Ensureaccuracy of patient information by verifying patient’sappointment, update and verify patients demographic in the EPIC PracticeManagement System i.e. address, telephone, FPL and/or insurance coverage.
• Maintain photocopy machine to ensure anadequate paper supply.
• Attend and participate in clinic staffmeetings and trainings as directed.
• Assist in data collection for the variouspayer programs.
• Assist with patient flow as assigned
• Other duties as assigned by supervisor.

Patient Support Services:

• Provide languageassistance for LEP (Limited English Proficient) patients during intake andscheduled visits with providers.
• Call patients 1-2 daysbefore their appointment to remind them of their appointment.
• Follow up with phonecalls.
• Address patient concerns(medical or clinical operation) and effectively communicate that to appropriateindividuals.

Other Performance Expectations:

• Work on Saturday Clinicsas scheduled.
• Work as a team playerand be willing to assist other members in other duties within his/hercapabilities, to aid the clinic team in providing good efficient patient care.
• Facilitate patient flowby working effectively and efficiently.

Job Requirements

• High School Diploma,Trade school certificate; At least one year of clinical front office experiencein private or health care organization preferred; Experience with physiciancoding preferred.
• Knowledge of various health programs (i.e. CHDP,FPACT, MEDI-CAL,MEDICARE, HEALTHY FAMILIES, COMMERCIAL PAYERS) 
• Computer skills: Working knowledge of MicrosoftWord and Excel. Able to use health related Practice Management System.
• Proficiency in written and verbal English andSpanish.
• Exceptional customer service skills.