3 Call Center Representative Jobs in Pasadena, CA
WATERWORKS AQUATICS is Hiring a Call Center Representative Near Pasadena, CA
We're hiring PART-TIME/FULL-TIME CALL CENTER REPRESENTATIVES! Are you an empathetic person who has a passion for helping others? Are you enthusiastic 'people-person'? Are you confident and adaptable person who can close the deal? You're on luck! We are looking for exceptional call center representatives that can register new customers and provide memorable experience to our existing customers over the phone.
A Little About Us... Waterworks Aquatics is a premier swims school with 43 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.
Join Our Team! ... Here's Why:
- Get paid well for doing something fun! Competitive compensation because we like to reward hard work.
- Advancement opportunities. We are constantly looking for strong individuals to join our leadership team!
- Flexible work schedules. We know you might have other time commitments like school or another job. We'll make it work.
- Additional benefits. We offer our part-time employees a benefit package that includes dental, vision, disability, 401K and sick pay.
- We also offer team appreciation days and other really cool events. And of course, free food throughout the year. Who doesn't like that?
Primary Responsibilities:
- Ability to create relationships with new and existing families that lead to loyalty and customer retention.
- Convert leads into new customer registrations.
- Answer all incoming calls from customers and take appropriate action for each call.
- Follow and implement call flow scripts and disclosures on all calls.
- Encourage customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers.
- Work effectively in a team environment to support achievement of lesson registration goals.
- Maintain high customer satisfaction ratings based on explicit criteria set by the company.
- Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Recommend additional services to customers by understanding their needs.
- Assist with outgoing call projects by deadline given.
- Actively participate in and pass various continual training and role play assignments by the deadline given.
- Provide effective rebuttals to customers who are looking to release their lesson schedule.
- High School Diploma or Equivalent
- Must have a minimum of two years of customer service experience or one year of call center experience.
- Prior telephone sales experience preferred.
- Proficient in word and excel.
- Proficient in typing; at least 40 WPM.
- Must be open to working at least one weekend day and weekday evenings.
- Ability to "close the deal" and acquire new families.
- Ability to multi-task, prioritize, and manage time effectively.
- Open to coaching and training to increase customer acquisition performance.
- Must have strong communication skills over the phone.
- Must be able to showcase the ability to actively listen.
- Must have the ability to adapt and respond to different types if personalities over the phone.
- Must always remain professional and courteous with customers.
- Ability to handle a high number of incoming calls.
- People with a positive mindset who are fantastic team players.
- Someone who is confident, adaptable, ambitious and an achiever.
- People who are committed and reliable.
- Individuals who are open to receiving feedback and are always willing to learn.
- Someone who is respectful, outgoing and motivated.
Job Summary
Full Time
$40k-51k (estimate)
05/07/2024
05/20/2024
waterworksswim.com
Irvine, CA
100 - 200
Sports & Recreation
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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
