16 Customer Support Specialist Jobs in Sydney, FL
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Salsify is Hiring a Customer Support Specialist Near Sydney, FL
Are you a technically astute and love problem solving? Join our dynamic and growing customer service team to assist and support our clients with our innovative platform.
Key Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries/tickets.
- Communicating with customers through various channels, Freshdesk, Email, FreshChat and telephone.
- Acknowledging and resolving customer queries.
- Learning our products inside and out so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Liaising with numerous parties involving data that is fed from our platform to retailer sites and solving issues associated with these feeds.
Role Requirements:
- Can deal with Level 2 Customer Support issues.
- Proven 2 year’s experience in dealing with level 1 and 2 issues, including SaaS related/Software related issues.
- Ability to stay calm when customers are stressed or upset.
- Technical ability across a wide variety of platforms.
- Experience working with customer support in the technical or software industry.
- Ability to deal with phone queries, in an excellent command of English.
Job Summary
Full Time
IT Outsourcing & Consulting
$40k-51k (estimate)
03/07/2024
04/24/2024
salsify.com
BOSTON, MA
500 - 1,000
2012
Private
JASON PURCELL
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About Salsify
Salsify is a cloud-based platform that provides product experience and digital assessment management solutions for distributors and retailers.
The job skills required for Customer Support Specialist include Customer Service, Customer Support, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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