13 Technical Support Specialist Jobs in Sydney, FL
Diligent Corporation is Hiring a Technical Support Specialist Near Sydney, FL
About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.
Position Overview
As a ESG Technical Support Specialist, you will provide exceptional support service to customers across all industries, including many Fortune 500 companies. You will get to dig deep into an exciting ESG software solution and be a trusted partner to our clients by providing hands on technical expertise. Your passion for ESG and technology combined with a hunger to learn, and a customer-centric attitude will make you successful in this role.
Key Responsibilities
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Guide support team in addressing customer problems within established response time.
- Work with support team to evaluate complex customer problems, identify root causes and drive solutions.
- Analyze customer suggestions and recommend product revisions.
- Accurately process and record calls
- Offer alternative solutions where appropriate
- Document support activities, customer issues and resolutions for reference purposes.
- Achieve and exceed core role targets as outlined by the management team
Required Experience/Skills
- 0-3 years of experience of phone-based Software Application/Technical Support or call center experience supporting end users
- Understanding of CDP, GRI, RobecoSAM Frameworks and/or strong interest in ESG initiatives
- Proactive learner that is extremely customer-centric (we don’t just solve problems – we build relationships)
- Experience working in a technical support role, well versed in explaining technical concepts to non-technical users
- Strong problem solving and conflict resolution skills to quickly and effectively resolve customer issues and handle new or difficult situations
- Role model the Diligent values of Championing Modern Governance and Driving Client Impact. Be an example of the positive, customer focused attitude the wider team should emulate
- Proven problem-solving skills and technical aptitude
- Working knowledge of Windows OS
- Excellent communication and customer handling skills
- Ability to think on your feet in a highly demanding and fast-moving environment Preferred Experience/Skills
- Previous experience with scripting languages, troubleshooting web applications or writing small database
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
Job Summary
Full Time
IT Outsourcing & Consulting
$82k-103k (estimate)
01/10/2024
07/02/2024
boardbooks.com
GREELEY SQUARE, NY
200 - 500
2020
BRIAN STAFFORD
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.
Similar Jobs
Popular Articles
