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Job ID: 2307060
Location: WASHINGTON, DC, US
Date Posted: 2023-05-16
Category: Engineering and Sciences
Subcategory: Field Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Description
Field Support Manager
Experience: Must have a minimum of 10 years of professional services experience in IT related positions, including experience in IT operational and/or information systems management/leadership positions. Previous experience working with all levels within an IT organization, including customer support at Tiers I and II as well as technical support teams throughout Tier III. Basic understanding of systems management including Microsoft desktop and network operating systems, Mobile Device Management, virtualization technologies, networking equipment, Dell hardware, remote access solutions, etc. Basic concepts related to the provision of IT customer service support through Tier I, Tier II and Tier III. Must have knowledge of Network Maintenance, Network Design and Implementation, System Administration, Operating Systems, Network Hardware Configuration. Skill in building work relationships, resolving conflict, project management, and promoting process improvement. Excellent leadership, organizational, administrative, interpersonal, and oral and written communications skills with special attention to detail. Ability to independently define and manage large workloads and organize work efficiently. Ability to prioritize and perform multiple tasks on short notice within established deadlines. Ability and willingness to work with and/or lead teams; and capacity for problem-solving. Must possess a Bachelor’s degree. Degree may be substituted with 6 additional years of related experience.
Duties: Responsible for the support of all field operations including management of field sites and staff and customer support. Coordinates with HQ staff on change, incident resolution, and other support tasks. Manages customer support in the field to include management of local desktop staff and other infrastructure support staff.
Qualifications
Top Qualifications, Skills, Experience or Certifications:
1. Schedule coordination, deploy laptop, docking station, review differences and locations of personal files, install printers and other peripherals, and update ticket for refresh and Asset Management tool for deployment asset. Remove Existing Desktop, place into secure location, update Asset Management tool with the location, status and ticket number for the removed asset.
2. Knowledgeable to run reports using Service Now and MS Excel
3. Image, install, and deploy new Windows 10 laptops to government customers with minimal technical escalations
Job Role Specific Requirements:
Core responsibilities and duties; highlight day-to-day activities:
Preferred skills and qualifications:
Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and
the ability to obtain a public trust
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.Full Time
IT Outsourcing & Consulting
$132k-167k (estimate)
05/18/2023
05/17/2024
saic.com
LAKE HAVASU CITY, AZ
15,000 - 50,000
2013
Public
RICHARD SPANGLER
$5B - $10B
IT Outsourcing & Consulting
SAIC provides lifecycle services and solutions in the technical, engineering, and enterprise IT markets.
The following is the career advancement route for Field Support Manager positions, which can be used as a reference in future career path planning. As a Field Support Manager, it can be promoted into senior positions as a Field Service Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Support Manager. You can explore the career advancement for a Field Support Manager below and select your interested title to get hiring information.