35 Customer Service Representative Jobs in Arlington, IL
S and J Plumbing is Hiring a Customer Service Representative Near Arlington, IL
Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company to build a long-term career? Look no further! S&J is an employee-focused workplace looking to grow and build their team of professionals!
At S&J Plumbing, we believe happy employees create happy customers and that is why we are determined to make this the only place you will ever want to work. We’re a dedicated team, driven by our values and the quality of our work. If you’re ready for the next step in your career, come pursue a rewarding role with us! Apply today for competitive pay, generous benefits, and the chance to build a better life for you and your family!
Why Choose S and J Plumbing
- Competitive pay – $20-$35/hr
- Medical Insurance – we pay 80% for you and your family's insurance premiums for health, dental, and vision
- Work-life balance – up to 2 weeks of PTO and holiday pay
- 401k Plan with a 5% match
- Paid training – Nexstar training, Service Titan training, PSP training
- Relaxed and fun atmosphere
- Growth opportunities
- Integrity, we are honest, ethical, and trustworthy
- Professionalism, we prepare, present, and execute at an elite level
- Accountability, we accept full responsibility for our decisions, actions, and results
- Family, we nurture our team members and customers
Key Tasks
- You will need to learn the call script in order to sound professional and authentic when speaking with our customers
- Participate in training so that you grow and develop as a professional
- Maintain and update our customer database with complete and accurate information
- Maintain communication with dispatch and your manager
- Convert incoming customer calls into booked service appointments
- Deliver call scripts with an authentic cadence; be clear, compelling, and personable
- Respond to customer requests, resolving issues and promoting the brand
- Be professional and establish customer rapport, encouraging repeat business
- Participate in training to boost booked calls and practice outbound calling
- Adhere to the company’s plan for resolving customer complaints quickly and favorably
- Maintain and update customer database with complete and accurate information
- 3 years of customer service
- Experience with a multi-line phone system
- IT competent; good typist and proficient with phone systems
- Highly organized with exceptional follow-through abilities
- Strong verbal and written communication
- Ability to build trust and demonstrate empathy
- Personality that blends well with a fast-paced, goal-driven environment
- Competitive individual contributor who also loves to win as a team
- Highly motivated, flexible, and great attitude
- Military-experienced candidates are encouraged to apply
Equal Opportunity Employer
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Job Summary
Full Time
$34k-43k (estimate)
10/13/2023
06/20/2024
The job skills required for Customer Service Representative include Customer Service, Customer Satisfaction, Plumbing, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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